Darlene Hicks
Baton Rouge,LA
Summary
Accomplished Owner/CEO of Baton Rouge Court Reporters, LLC, and former Legal Assistant/Office Manager at Robert H. Schmolke, APLC, with a proven track record in enhancing operational efficiency and client satisfaction. Skilled in client relations and small business operations, adept at building relationships and improving productivity through strategic planning and employee training.
Overview
46
46
years of professional experience
Work History
Owner/CEO
Baton Rouge Court Reporters, LLC
1984.01 - 2021.12
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Scheduled court reporters for local and/or remote depositions, court hearings, et cetera, both locally and nationally.
- Consulted with customers to assess needs and to maintain customer satisfaction.
Legal Assistant/Office Manager
Robert H. Schmolke, APLC
1976.01 - 1983.12
- Handled office scheduling and kept track of deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Certified Stenographic Reporter - Court Reporting
Baton Rouge School of Court Reporting
Baton Rouge, LA12.1983
General Studies
Louisiana State University And A&M College
Baton Rouge, LA05.1973
Skills
- Client Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Computer skills
Timeline
Owner/CEO
Baton Rouge Court Reporters, LLC
1984.01 - 2021.12
Legal Assistant/Office Manager
Robert H. Schmolke, APLC
1976.01 - 1983.12
Certified Stenographic Reporter - Court Reporting
Baton Rouge School of Court Reporting
General Studies
Louisiana State University And A&M College
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