Darlene Hisko
Hampton,NJ
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Hisko Excavating, Inc.
Somerville, NJ
07.2016 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
Collections Manager
Schoor DePalma, Inc.
Clinton, NJ
09.2002 - 01.2011
- Managed accounts receivable, collections and credit activities for a large customer base.
- Created reports for management on past due accounts and delinquency rates.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Adhered to departmental policies, procedures, and regulations concerning collections activity.
- Initiated contact with attorneys if necessary to pursue legal action against delinquent customers.
- Identified and resolved customer payment discrepancies.
- Analyzed customer accounts to determine appropriate collection action.
- Prepared monthly reports on collections activity and progress.
- Maintained accurate records of all collection efforts in the database system.
- Followed up with customers via phone, email or mail regarding past due accounts.
- Provided excellent customer service when interacting with clients over the phone or in person.
- Researched account discrepancies between customer's records and company records.
- Developed strategies for collecting overdue payments from customers.
- Worked closely with internal departments to resolve any issues impacting timely payments.
- Reviewed aging reports regularly to identify delinquent accounts for follow-up actions.
- Responded promptly to customer inquiries about their accounts.
- Performed other duties as assigned by management team.
- Generated letters, emails, and faxes to notify customers of overdue payments.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Met demands of busy collections group by performing high volume of daily calls.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Administrative Assistant
Control Point Associates
Watchung, NJ
10.1999 - 09.2002
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Administrative Assistant
Foley Rents
Linden, NJ
03.1996 - 10.1999
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
High School Diploma -
Matawan Regional High School
Aberdeen, NJ06-1994
Brookdale Community College
Lincroft, NJSkills
- Expense Reporting
- Reception oversight
- Spreadsheet Management
- Proposal Writing
- Data Entry
- Filing
- Mail handling
- Check processing
- Office Administration
- Database Management
- Clerical Support
- Bookkeeping
- Invoice Processing
- Microsoft Word
- Microsoft
- AR/AP
- Payroll and benefits administration
- Credit and collections
- Filing and data archiving
Timeline
Administrative Assistant
Hisko Excavating, Inc.
07.2016 - Current
Collections Manager
Schoor DePalma, Inc.
09.2002 - 01.2011
Administrative Assistant
Control Point Associates
10.1999 - 09.2002
Administrative Assistant
Foley Rents
03.1996 - 10.1999
High School Diploma -
Matawan Regional High School
Brookdale Community College
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