Darlene Hochstetler
Zionsville,IN
Summary
Professional with strong background in providing high-quality support, adept at streamlining processes and enhancing team performance. Skilled in problem-solving, communication, and adapting to changing needs, ensuring reliable and effective collaboration. Known for results-driven approach and ability to foster cooperative and productive environment.
Overview
30
30
years of professional experience
Work History
Support Team Member
Parkview Health
Kendallville, IN
07.2023 - 03.2026
- Provided exceptional customer service support to patients and families during healthcare visits.
- Assisted in resolving patient inquiries and concerns efficiently, enhancing overall satisfaction.
- Coordinated effective communication between departments to streamline patient care processes.
- Trained new team members on operational procedures and best practices for patient interaction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
Patient Account Representative
Parkview Health
Kendallville, IN
11.1995 - 06.2023
- Managed patient account inquiries, resolving billing issues and enhancing customer satisfaction.
- Processed insurance claims efficiently, ensuring accuracy and compliance with industry regulations.
- Collaborated with healthcare providers to verify patient eligibility and coverage details.
- Trained new staff on billing systems and account management best practices, fostering team development.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Education
High School Diploma -
Bishop Dwenger High School
Fort Wayne, INSkills
- Organization
- Complaint handling
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Insurance claims processing
- Active listening
- Scheduling coordination
Timeline
Support Team Member
Parkview Health
07.2023 - 03.2026
Patient Account Representative
Parkview Health
11.1995 - 06.2023
High School Diploma -
Bishop Dwenger High School