Darlene Hollis
Accounts Receivable
Swansea,IL
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and medical practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
7
7
years of professional experience
Work History
Security Guard
GardaWorld Security
05.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Office Manager
Mid City Dental
11.2016 - Current
- Managed billing, collections and follow up of insurance receivables for all payers.
- Follow-up on rejections, denials, errors. Provided additional documentation, narratives, medical necessity, etc.
- Supervised Administrative Assistants.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Recruited, interviewed and hired employees and implemented coaching program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured all patient insurance coverage and benefits active and in practice management system for treatment plans.
- Researched and resolved complex claims issues within a timely manner preventing unnecessary write-offs.
- Evaluated claims for accuracy and completeness and researched missing data.
- Identified and resolved discrepancies between patient information and claims data.
- Followed up on denied claims to verify timely patient payment and resolution.
- Responded to all correspondence from insurance companies.
- Processed insurance payments and maintained accurate documentation of payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Generated end of month and end of year reports.
- Negotiated insurance contracts and fees.
- Credentialing and revalidation of insurance plans.
Education
Bachelor of Arts - Healthcare Administration
Concordia Seminary
St Louis, MO06.2004
Skills
- Microsoft Office
- Critical Thinking
- Electronic Health Records Systems
- Financial and Operational Reporting
- Aging Report Creation
- Database Maintenance
- Account Analysis
- Performance Improvement
- Accounts Payable and Receivable
- Monthly Close Reporting
- Aging Balance Management
- Accounts Payable and Accounts Receivable
- Monthly Reconciliations
- Billing and Collections
- Research and Analysis
Timeline
Security Guard
GardaWorld Security
05.2020 - Current
Office Manager
Mid City Dental
11.2016 - Current
Bachelor of Arts - Healthcare Administration
Concordia Seminary
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