Darlene Hood
Bismarck
Summary
Dynamic Human Resource and Administrative Professional with a proven track record of delivering exceptional client service and support. Expertise in leveraging problem-solving abilities to enhance service delivery and boost client satisfaction. Skilled in conflict resolution and effective communication, consistently fostering positive relationships and driving organizational success. Committed to creating efficient processes that align with client needs and business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PEO Payroll Specialist, Emerging Team
Paychex Inc.
01.2021 - 01.2024
- Entered time sheets submitted by clients
- Made payroll related corrections- reversals, voids
- Handled direct deposit requests and data
- Processed paper checks for distribution
- Entered new hires into the system
- Made adjustments in pay for raises, bonuses and commission
- Assisted clients with PTO set up
- Processed retro pay for employees
- Assisted clients with maintaining their workers compensation policy updated by working with internal colleagues.
- Handled payroll inquiries, resolving payroll discrepancies
- Assisted with payroll-related reporting and audits
- Assisted with year end related tasks, notified tax team of needed corrections or tax related issues on behalf of clients.
- Assisted employees with our flex portal in resetting password, security questions, making changes to their personal information, updating W4 information, etc.
PEO-Service Specialist
Paychex Inc.
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, ORS and client space.
- Documents all interactions using Finesse
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
PEO-Service Associate
Paychex Inc.
- Provides customer service for payroll entry and client inquiries.
- Handles inbound calls, email queue, and answers questions for lower complexity clients in multiple states.
- Perform data entry and enter simple payrolls on behalf of clients.
- Develops a basic working knowledge of Paychex/Oasis PEO products as well as existing tools and resources.
- Make inbound/outbound calls to Paychex/Oasis PEO clients as needed.
- Other duties as assigned.
HR Administrator I
MACYS Inc / Bloomingdales
01.2014 - 01.2016
- Handles Central HR Mailbox to include inputting and uploading associate record changes and resolving all issues including system access requests.
- Ensures timeliness of processing while maintaining an exceptional level of accuracy and productivity.
- Researches, resolves and responds to payroll, PTO, timekeeping questions and system issues.
- Uses Microsoft Excel to manipulate reports and spreadsheets.
- Oversees maintenance of personnel and review files.
- Recommends system enhancements and develops process improvement plans by continuously reevaluating HR functions in order to achieve overall departmental and organizational goals.
- Runs PeopleSoft queries and creates reports.
- Working knowledge of the Position Management system with the ability to establish and assign position numbers and also detect position number errors.
- Handles issues and inquiries related to credit accounts.
- Conducts and participates in company compliance and departmental internal audits.
- Maintains a working knowledge of policies and procedures in order to ensure adherence and to educate our HR partners.
- Participates in special projects and events.
- Responds to questions from internal and external customers.
- Provides excellent customer service to divisional HR staff, managers, and employees.
- Prepares and maintains reports that are necessary to carry out the functions of the HR department.
- Facilitates training and updates training manuals.
- Assists and trains other team members as needed.
- Makes process improvement recommendations.
Administrative Assistant/Front Desk
Hudson Community Enterprises (Non Profit)
01.2009 - 01.2013
- Assisted mentally challenged individuals with navigating day to day obstacles including translation and other areas of patient advocacy.
- Assisting with data entry and record-keeping of all patient information.
- Providing customer service to patients and staff.
- Answering and redirecting incoming calls.
- Scheduled appointments for new hire finger printing.
- Maintained employee/new hire records.
- Ensured the accuracy and completeness of patient files, improving information accessibility by 15%.
- Managed the receipt and processing of patient data from various departments, ensuring accurate database entry and maintaining confidentiality
- Welcomed and registered patients, verifying demographic and insurance information with high accuracy in the system.
- Managed appointment scheduling and patient communication, ensuring seamless coordination between patients and medical staff.
Billing
Hudson Community Enterprises (Non Profit)
- Running daily tracking statistics for all work completed in all 3 locations.
- Assisted with medical billing of patients
- Updated billing data for invoicing on a monthly basis.
- Prepared container statistics for billing on a monthly basis.
- Verified all assigned skids sheets for all jobs, and notified management of any errors. As this directly affected pay roll and agency outcome measures.
Inventory-TEAM LEAD/DOCUMENT control specialist
Hudson Community Enterprises (Non Profit)
- Trained new employees in key work assignments.
- Indexed, scanned and triaged various forms of information for company projects.
- Updated and maintained excel based databases for all projects.
- Handled quality control related to file management and identified errors of indexed information.
Behavioral Modification / Mentor Intern (paid)
Boys and Girls Club of Hudson County, YAC Program
01.2008
- Developed treatment plans for children who have problems related to relationships, academic issues or discipline problems at school or at the club.
- Performed initial intake interviews for new counselees.
- Provided one-on-one counseling sessions for children addressing issues such as drug and alcohol resistance, decision making, anger management, self-esteem, assertiveness and etc.
- Maintained accurate case notes and progress reports.
- Provide general administrative support which includes auditing files of the YAC program.
Case Management Intern (paid)
Community Solutions Inc., Day Reporting Program of New Jersey
01.2007
- Directly supported staff by helping to maintain case folders.
- Accurately entered information into the Excel databases.
- Helped parolee’s by assisting them in completing intake orientations.
- Provided administrative support which included auditing files of the DRC and TEP program.
- Assisted clients in filling out basic skills test and job readiness assessments.
Education
Bachelor of Arts - Sociology
New Jersey City University
Jersey City, NJ05.2008
Associate of Arts - Early Childhood Education
Hudson County Community College
Jersey City, NJ05.2006
Skills
- HR Solutions, payroll, systems and technical support, PTO set up, reports, maintenance of personnel and review files, updates of all system changes related to clients, such as new entries, W4 updates, pay rate changes, etc
- Clerical support
- Professional telephone demeanor
- Cross-functional coordination
- Client retention strategies
Certification
- Coursera Certificate: ADP Entry-Level Payroll Specialist
- Completed: November 2024
- Modules: 5
- Final Assessment: 91%
- Alison Course: Medical Coding and Billing
- Completed: October 2024
- Modules: 12
- Final Assessment Score : 91%
Languages
Spanish
Native or Bilingual
Timeline
PEO Payroll Specialist, Emerging Team
Paychex Inc.
01.2021 - 01.2024
HR Administrator I
MACYS Inc / Bloomingdales
01.2014 - 01.2016
Administrative Assistant/Front Desk
Hudson Community Enterprises (Non Profit)
01.2009 - 01.2013
Behavioral Modification / Mentor Intern (paid)
Boys and Girls Club of Hudson County, YAC Program
01.2008
Case Management Intern (paid)
Community Solutions Inc., Day Reporting Program of New Jersey
01.2007
PEO-Service Specialist
Paychex Inc.
PEO-Service Associate
Paychex Inc.
Billing
Hudson Community Enterprises (Non Profit)
Inventory-TEAM LEAD/DOCUMENT control specialist
Hudson Community Enterprises (Non Profit)
Associate of Arts - Early Childhood Education
Hudson County Community College
Bachelor of Arts - Sociology
New Jersey City University
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