Darlene Hutchison
Lynnwood
Summary
Adaptable customer service representative renowned for strong active listening and time management skills. Successfully resolved customer complaints while educating clients on insurance policies, enhancing overall client experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Generalist
PEMCO
Lynnwood
10.2018 - Current
- Assisted customers with inquiries about insurance products and services.
- Processed claims and assign to appropriate adjusters.
- Resolved customer complaints and escalated issues when necessary.
- Maintained accurate records of customer interactions and transactions.
- Educated clients on policy options to meet their needs.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Patient Financial Services Representative
Virginia Mason Medical Center
Seattle
10.2008 - 10.2018
- Facilitated patient inquiries regarding billing and insurance processes.
- Assisted patients in understanding their financial responsibilities and payment options.
- Reconciliation of patient accounts, reviewing overpayments, and resolving.
- Posting insurance and patient payments to accounts.
- Making calls to insurance companies and/or patients for needed information to resolve any current issues.
Education
Medical Insurance, Medical Billing And Computer Basics. - Billing And Insurance
Trillium Consulting
Bellevue, WA09-1996
Cosmetology - Anatomy, Physiology, Massage And Haircare.
Lynnwood Beauty College
Lynnwood, WA08-1982
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA07-1982
Skills
- Claims processing
- Insurance knowledge
- Customer relationship management
- Record management
- Policy education
- Attention to detail
- Active listening
- Time management
Timeline
Customer Service Representative/Generalist
PEMCO
10.2018 - Current
Patient Financial Services Representative
Virginia Mason Medical Center
10.2008 - 10.2018
Medical Insurance, Medical Billing And Computer Basics. - Billing And Insurance
Trillium Consulting
Cosmetology - Anatomy, Physiology, Massage And Haircare.
Lynnwood Beauty College
High School Diploma -
Mountlake Terrace High School