Darlene Ibarra
Pomona,CA
Summary
Dynamic and detail-oriented professional with a proven ability to maintain accurate records and efficiently manage documentation. Expertise in document management systems and proficiency in Microsoft Office enhance operational workflows. Committed to supporting team productivity through reliable document handling and innovative solutions. Recognized for an outgoing personality that fosters positive team interactions and enhances collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Legal Document Assistant Manager
New Beginnings
04.2022 - 10.2024
- Answering phone calls, directing calls, greeting clients, contributing to fact-checking, compiling case evidence, confirming court dates, responding to emails, sending emails outs, filing court documents, family law, unlawful detainers, managed appointment scheduling, conforming court dates, Demonstrate proficiency in handling confidential and sensitive information. Sight clients up for substance abuse. Scanning, Copier
Legal Document Assistant
We the People
09.2023 - 08.2024
- Answered and directed incoming phone calls with professionalism, providing excellent customer service and routing inquiries to the appropriate departments. Handled sales-related inquiries and support the promotion of legal services to prospective clients. Composed, sent, and responded to client emails in a timely and courteous manner, ensuring clear and accurate communication. Prepared and sent legal documents to clients, both electronically and via mail, while managing all incoming and outgoing correspondence. Managed client intake process by gathering preliminary information, assessing service needs, and ensuring completion of intake forms.
Service Case Manager
God’s Pantry Non-Profit
09.2021 - 08.2023
- Answering calls, greeting clients, responding to emails, communicating with courts, filing documents, handling unlawful detainers and family law cases, managing client intake and appointments, organizing assessment meetings, setting goals, and providing resources and housing for clients. Connecting participants to appropriate services. Sight client for counselling, substance abuse.
Education
Bachelor of Arts - Criminal Justice
Platt College
Ontario, CA10-2020
Skills
- Experienced in Microsoft Office applications
- Proficient in computer applications
- Proficient in e-filing systems
- Proficient in Microsoft Word
- Customer support
- Strong organizational abilities
- Bilingual translation services
- Client intake specialist
- Skilled in legal information retrieval
- Bachelor’s degree
- Fluent in two languages
- Paralegal certification
Accomplishments
- Achieved great results by completing legal documents for Family Law, Expungement, with accuracy and efficiency.
Certification
- Certified Notary , National notary Association - 2023-2026
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Legal Document Assistant
We the People
09.2023 - 08.2024
Legal Document Assistant Manager
New Beginnings
04.2022 - 10.2024
Service Case Manager
God’s Pantry Non-Profit
09.2021 - 08.2023
Bachelor of Arts - Criminal Justice
Platt College