Darlene Jabson
Las Vegas
Summary
Detail-oriented Pharmacy Clerk with 5 years of experience in pharmacy settings, 8 years in the Emergency Department. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in EPIC Software, mainframe, MS Office Suite. Dedicated to answering customer questions concerning medication protocol. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and patience. Willingness to take on added responsibilities to meet team goals.
Merchandising professional with keen eye for product presentation and inventory control. Known for enhancing merchandising strategies and store organization. Reliable team player with strong focus on achieving collective goals and adapting to changing retail environments.
Overview
21
21
years of professional experience
Work History
Merchandising Clerk (Part time)
Home Goods/Warm Springs
08.2023 - 12.2024
- Stock and replenish shelves
- Arrange and organize all departments
- Assist customers with questions and merchandise
Pharmacy Clerk (Retired 8/2021)
Kaiser Permanente Pharmacy Call Center
11.2016 - 08.2021
- Provide excellent customer service skills when patients call in to place prescription mail order
- Established and verified patient profiles ensuring information is correct and up to date
- Answered customer questions regarding prescribed medications, verifying insurance coverage
- Re-verify and confirm all prescriptions being ordered are correct day supply, dosage, quantity
- Filled and dispensed medication prescriptions accurately as ordered by physicians
- Update payment method and process payment, using EPIC POS system to accurately manage transactions
- Located and processed ready prescriptions to patients, distributed medication information documentation and facilitated medication consultations
- Supported pharmacists with day-to-day activities and assisted with any clerical duties as needed
- Managed over 60 patient calls daily
Cashier/Receptionist
Kaiser Permanente Emergency Department
11.2008 - 10.2016
- Greet patients and register patients that need to be seen in the Emergency department
- Verify all patient information and arm band patient
- Worked flexible schedule and extra shifts to meet business needs
- Process cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Performed transactions to complete patient copays
- Used POS to process payments and issue receipts
Mortgage Loan Processor
Washington Mutual Home Loan Center
05.2005 - 10.2008
- Handled any conditions sent from underwriting departments
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage process
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
- Set up and completed loan submission packages
- Communicated with originator and applicant concerning progress of loan file
- Processed mortgage loan applications accurately and successfully for over 7 years
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Maintained accurate records of loan processing activities and documents in CRM system
- Received on-going, comprehensive training on home loan products and mortgage process
- Uphold complete confidentiality of all submitted information according to release guidelines
- Coordinated closing process with attorneys, title companies, and government clerks
- Analyzed borrower credit reports and income statements to verify accuracy
- Prepared file for final clear-to-close by branch management
License Mortgage Loan Processor
Portfolio Mortgage
04.2004 - 04.2005
- Handled any conditions sent from underwriting departments
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage process
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
- Set up and completed loan submission packages
- Communicated with originator and applicant concerning progress of loan file
- Coordinated closing process with attorneys, title companies, and government clerks
- Analyzed borrower credit reports and income statements to verify accuracy
- Prepared file for final clear-to-close by branch management
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Reviewed and validated details of loan applications and closing documentation
Education
Leeward Community College - General
01.1977
High School Diploma -
Leilehua High School
Wahiawa, HI01.1975
Skills
- Assisting Pharmacists
- FDA and ICH Guidelines
- Pharmacy Automation
- MS Office Suite
- WANG WP System
- OS2
- Novelle Software
- Process Payments
- Answering customer questions
- Quality Assurance and Control
- EPIC Software
- CICS Mainframe
- Stock management
- Visual merchandising
- Customer service
- Effective communication
- Friendly and outgoing
Hobbies and Interests
- Polynesian dancing
- Hula and Tahitian
- Outrigger paddling
- Dragon boat racing
Languages
English
Native or Bilingual
Timeline
Merchandising Clerk (Part time)
Home Goods/Warm Springs
08.2023 - 12.2024
Pharmacy Clerk (Retired 8/2021)
Kaiser Permanente Pharmacy Call Center
11.2016 - 08.2021
Cashier/Receptionist
Kaiser Permanente Emergency Department
11.2008 - 10.2016
Mortgage Loan Processor
Washington Mutual Home Loan Center
05.2005 - 10.2008
License Mortgage Loan Processor
Portfolio Mortgage
04.2004 - 04.2005
Leeward Community College - General
High School Diploma -
Leilehua High School
Similar Profiles
Kenisha StevensKenisha Stevens
LPN Staff Nurse at Warm Springs Nursing HomeLPN Staff Nurse at Warm Springs Nursing Home
Klaren Ann BlanchKlaren Ann Blanch
Intake and Staffing Coordinator at Warm Springs Home HealthIntake and Staffing Coordinator at Warm Springs Home Health
Jean Carlos M. PerezJean Carlos M. Perez
Scheduling Coordinator / IT Support at Warm Springs Home HealthScheduling Coordinator / IT Support at Warm Springs Home Health
RYAN REIDELBACHRYAN REIDELBACH
Operations Manager at W.H. SmithOperations Manager at W.H. Smith