Summary
Work History
Education
Skills
Timeline
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Darlene Jackson

Brockton,MA

Summary

Skilled in treatment planning and crisis intervention, I leveraged my expertise at HealthDrive to enhance patient outcomes through empathetic one-on-one support and effective teamwork. My proactive approach in documentation and referral coordination significantly improved client satisfaction, showcasing my strong interpersonal and problem-solving skills.

Work History

Therapist, LICSW

HealthDrive
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.

Director of Social Services

Baypointe Nursing and Rehab
  • Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
  • Collaborated with department managers to correct and improve services.
  • Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
  • Increased client satisfaction by actively addressing concerns and providing timely resolutions.

DSS/Discharge Planner

Highpoint Nursing and Rehab
  • Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
  • Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
  • Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
  • Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
  • Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
  • Facilitated smooth transfers between hospital departments, minimizing delays in patient care during transition periods.

SW/Psych Services

St Elizabeth Medical CN
  • Presented clinical documentation and observations to interdisciplinary team.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
  • Developed crisis intervention plans for high-risk patients, effectively managing emergency situations to ensure safety and wellbeing.
  • Served as a liaison between clients' families members or caretakers during periods of hospitalization or intensive outpatient programs.
  • Reduced hospital readmissions by providing thorough discharge planning and follow-up care for patients transitioning back into the community.
  • Promoted a safe and supportive therapeutic environment by establishing rapport with clients and maintaining strict confidentiality of personal information.
  • Improved patient outcomes by developing and implementing comprehensive treatment plans tailored to individual needs.
  • Provided psychoeducation to clients and their families on mental health diagnoses, treatment options, coping strategies, and self-care techniques.
  • Enhanced patient support networks through effective collaboration with multidisciplinary teams, including psychiatrists, psychologists, and nurses.
  • Managed caseloads of diverse patient populations with varying levels of acuity and complexity, maintaining consistent service delivery standards.
  • Conducted comprehensive psychosocial assessments to accurately identify client needs and strengths, informing appropriate interventions and services.
  • Maintained accurate case records with detailed documentation of client progress towards treatment goals.
  • Maintained client records to document assessment, treatment plans and progress.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Education

Master Of Social Work - Social Work

Simmons College School of Social Work
Boston, MA
05.1998

Skills

  • Treatment Planning
  • Building rapport
  • Crisis intervention
  • One-on-one sessions
  • Multicultural competence
  • One-on-one support
  • Documentation requirements
  • Motivational interviewing
  • Empathy development
  • Psychoeducation
  • Patient documentation
  • Referral coordination
  • Service referral coordination
  • Active listening
  • Problem-solving
  • Excellent communication
  • Teamwork and collaboration
  • Time management
  • Written communication
  • Interpersonal skills

Timeline

Therapist, LICSW

HealthDrive

Director of Social Services

Baypointe Nursing and Rehab

DSS/Discharge Planner

Highpoint Nursing and Rehab

SW/Psych Services

St Elizabeth Medical CN

Master Of Social Work - Social Work

Simmons College School of Social Work

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Darlene Jackson