Summary
Overview
Work History
Education
Skills
Accomplishments
Summary of Qualifications
Timeline
AdministrativeAssistant

Darlene Johnson

Upper Marlboro,Md.

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

48
48
years of professional experience

Work History

Administrative Assistant

BBI Handyman
01.2014 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • prepared proposals, invoices and maintained books.

National Museum of the American Indian

Smithsonian Institution
01.2003 - 01.2013
  • Serve as Lead Contract Specialist and Educator for the Museum to include 3 facilities
  • Served and performed mentoring and leadership to 9 procurement delegates
  • Served as Lead to approve and authorize all goods and services up to $25,000 open market purchase and up to $5 million on Priority Source of Supply
  • Provide all staff of 300 with technical, professional guidance and training to perform purchase and assist in writing all technical specifications and work statements
  • Developed internal process for purchasing requirements
  • Developed and facilitated training sessions for all staff
  • Served as the Program Coordinator for the museum purchase card program
  • Managed and mentored 44 cardholders and 9 purchase card Approving Officials
  • Perform analyses, review and oversight on all card use and report findings to Management
  • Served as the Accountable Property Officer for all 3 locations of the Museum and responsible for the accountability of over $500,000.00 work of museum property
  • Prepared property project duties by assigning museum property officers and providing mentorship
  • Performed property walk thru's
  • Provided updates on property status for excess property and reported loss
  • Served as the Liaison for 3 museum locations as the Small and Disadvantaged, Minority Supplier Diversity program in cooperation with the Museum's Office of Equal Employment and Minority Affairs
  • Facilitated workshops and meetings to update and train all museum staff on requirements and policies utilizing small and minority, Disadvantaged and Veteran owned businesses for supplies and services, before utilizing open market purchase sources
  • Developed and prepared correspondence, reports, analysis, statistics, training programs, website presentations on all areas of my responsibilities for the museum
  • Represented the museum at all central organization level meetings and workshops

Office of Procurement and Contracting

Smithsonian Institution
01.1978 - 01.2003
  • Analyze purchase request and determine funding source
  • Contact vendors and prepare RFQ's for goods and services as applicable
  • Partner with staff and assist with their purchasing needs to determine best source
  • Troubleshoot legal areas of concern
  • Negotiate procurement requirements
  • Write specifications and scope of work
  • Perform all administrative tasks required for soliciting and awarding purchases
  • Establish and maintain all file systems including correspondence, reports, regulations, policies/procedures
  • Provided completion of assigned special projects including emergency requests
  • For the 150th Birthday celebration and all annual Folklife Festival needs
  • Perform procurement goal of completing 15 procurements each day
  • Obtain training to update and keep procurement/contract delegation to award procurements up to $25,000 open market and $5m on established priority sources of supply
  • Provide all programmatic tasks in support of the training program to keep staff educated, informed and compliant with the SI policies and procedures for their procurement responsibilities
  • Report reviews and training accomplishments to the Director of Training Program
  • Develop project plans to systematically perform review of purchase and contracting activities
  • Identify where training or other materials lack information as needed by unit staff
  • Inform Director and Management level staff of result and major problems in areas of procurement and Contracting and provide advisory on corrective actions
  • Develop, provide and schedule training and education programs to unit level staff on all areas of procurement related policies and procedures
  • Develop and provide internal and external training programs to all Smithsonian museum unit level staff
  • Conduct a. Minimum of 20 procurement and contract related briefings and workshops annually
  • Maintain help desk via Internet and phone and provide customer service assistance by consulting and troubleshooting for customers
  • Update and modify training materials as needed, to reflect Federal Acquisition Regulations, Smithsonian Institution museum(s) regulations in policy and procedures with regard to Procurement/Contracting/Purchase Card programs.
  • Address and implement ways to improve on educating SI units in the area of Acquisitions and develop workshops
  • Provide Power Point presentations and Internet education programs to unit staff
  • Provided training to estimated 3000 museum staff
  • Perform all Administrative duties as assigned
  • Provide highest level of customer client assistance and education to support SI missions and goals

Education

High School Graduate -

Oxon Hill High School
01.1977

Skills

  • Skilled in utilizing PeopleSoft tools
  • Advanced Excel proficiency
  • Presentation design
  • Proficient in Word
  • Extensive internet training
  • Advanced computer proficiency
  • Proficient in advanced office machines

Accomplishments

  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Oversaw procurement files audits for adherence to policy and procedures thru out multiple museums and prepared recommendations for improvements where needed.
  • Responded to over 20 or more customer inquiries each day thru online service thru out museums
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].

Summary of Qualifications

  • Exceptionally discreet and able to keep confidential information that is private and personal in nature.
  • Strongly versed in the use of the English language.
  • Remarkable ability to compose routine letters, spell correctly, and use proper punctuation and grammar.
  • Enviable pleasant and courteous telephone manner.
  • Excellent typist (75 wpm).
  • Uncommon ability to file efficiently and operate various kinds of office machinery used on the job.
  • In-depth ability to work with and interpret policies, procedures and educational structure.
  • Proven ability to be punctual, dependable, and trustworthy.
  • Remarkable ability to display a cheerful, relaxed, respectful, and pleasing personality when working with others, regardless of the situation.
  • Exceptional ability to be firm (occasionally with parents, salesmen, etc.), but at the same time gentle and tactful.
  • Sound ability and willingness to work with children and to administer 1st aid on an emergency basis if needed.
  • Profound ability to work in harmony with staff and provide team oriented assistance while supporting organizational decisions and not short-circuiting organizations right to make the decisions.
  • Possess uncommon judgment, emotional stability, and the ability to take care of emergencies.

Timeline

Administrative Assistant

BBI Handyman
01.2014 - Current

National Museum of the American Indian

Smithsonian Institution
01.2003 - 01.2013

Office of Procurement and Contracting

Smithsonian Institution
01.1978 - 01.2003

High School Graduate -

Oxon Hill High School

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