Summary
Overview
Work History
Education
Skills
Timeline
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Darlene Juarez

Downey,CA

Summary

Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

16
16
years of professional experience

Work History

Branch Manager

Approved Staffing Inc
08.2019 - 11.2022
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • WC reports directly with insurance fulfilling all steps to close employee's file.
  • Handled over 20 accounts and managed over 500 employees.
  • Increased 80 %client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Accomplished multiple tasks within established time frames.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • On-boarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated clearly with employees, managers and clients to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors

Onsite Manager

Baron HR
05.2016 - 03.2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • I conducted safety walk-through observations inside productions areas to ensure that all associates were practicing conducting safety policies and procedures.
  • Reports following OSHA workers comp protocol. .
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Accomplished human resources task
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs and payroll.
  • Responded quickly and efficiently to job orders.
  • Provided 24/7 staffing support to client, fulfilled daily staffing needs, and assisted client’s management staff for all shifts.

Admissions Coordinator

Cerritos College Community Education
01.2011 - 12.2015
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
  • Contacted prospective students via email and phone calls.
  • Coordinated interviews with prospective students to assess academic qualifications and other criteria.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Developed and implemented strategies to increase number of applicants.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Assisted in patient admission process based on federal and state laws.

Branch Manager

Alpha Staffing Services
09.2006 - 12.2010
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Complied with regulatory guidelines and requirements.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Handled WC
  • Handled over 25 accounts and managed over 500 employees.

Education

High School Diploma -

Ruben Salazar
Pico Rivera, CA
06.2003

Associate of Arts - Criminal Justice

Cerritos College
Norwalk, CA
06.2015

Certificate - Professional Administrative Assistant

A-Technical College
Huntington Park, CA
06.2018

Skills

  • Multitasking Abilities
  • Safety Protocols
  • Accounts Payable and Accounts Receivable
  • Human Resources Knowledge
  • Excellent Communication Skills
  • Excellent Time Management Skills
  • Staff Recruitment
  • Proficiency in MS Office
  • Operations Management
  • Opening and Closing Procedures
  • Compliance Reporting
  • Excellent Work Ethic

Timeline

Branch Manager

Approved Staffing Inc
08.2019 - 11.2022

Onsite Manager

Baron HR
05.2016 - 03.2019

Admissions Coordinator

Cerritos College Community Education
01.2011 - 12.2015

Branch Manager

Alpha Staffing Services
09.2006 - 12.2010

High School Diploma -

Ruben Salazar

Associate of Arts - Criminal Justice

Cerritos College

Certificate - Professional Administrative Assistant

A-Technical College

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Darlene Juarez