Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Darlene Keller

Commercial Insurance
Hockley,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

New Business Marketing Commercial Insurance

Work Type

Full Time

Location Preference

Hybrid
Location: Hockley, TX, TexasHouston, TXNavasota, TXCollege Station, TXBrenham, TX
Open to relocation: No

Salary Range

$70000/yr - $115000/yr

Summary

I am a commercial account manager with many years’ experience in the insurance industry using EPIC, AMS, AMS360 and Sagitta management systems. I hold licenses in property and casualty and life and health.

Dynamic individual with hands-on experience in commercial insurance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

New Business Marketing Commercial Insurance

Emergent Insurance Solutions, LLC
01.2025 - 10.2025
  • I marketed commercial insurance prospects
  • Analyzed market trends and competitive landscape to provide strategic recommendations for account growth.
  • I wrote and found markets for several difficult clients in various industries.
  • Self-motivated, with a strong sense of personal responsibility.

Commercial Account Manager

Dean and Draper Brazos Valley
09.2018 - 01.2025
  • I handled small, medium, and large accounts ranging from $500 to over $100,000 in premium. My major accounts were contractors, amusement, and various other industry accounts. I handled new and renewal business, marketing, Certificates, and customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed client relationships, ensuring comprehensive understanding of commercial insurance products and services.
  • Analyzed client needs to develop tailored insurance solutions, enhancing customer satisfaction and retention.
  • Coordinated policy renewals and endorsements, maintaining up-to-date coverage for clients.

Commercial account manager

IHS Insurance Agency
03.2017 - 06.2017
  • Trained junior staff on industry best practices and company policies to enhance team performance.
  • Coordinated policy renewals and endorsements, maintaining up-to-date coverage for clients.
  • Analyzed client needs to develop tailored insurance solutions, enhancing customer satisfaction and retention.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Calculated premiums and established payment methods for sales.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Delivered results-driven solutions tailored specifically to meet each client''s unique risk management objectives.
  • Maintained a strong understanding of industry trends and market conditions to better serve clients and anticipate their needs.
  • I was hired for a commercial division that never materialized. Worked personal lines.

Commercial Insurance Account Manager

Dean and Draper Montgomery County
04.2016 - 03.2017
  • I handled small and medium accounts- mostly printers.
  • Conducted risk assessments to identify potential coverage gaps and recommend appropriate solutions.
  • Oversaw claims processes, facilitating communication between clients and insurers for timely resolutions.
  • Conducted comprehensive risk assessments for prospective clients, tailoring coverage recommendations based on unique requirements.
  • Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
  • Coordinated loss control services for clients as needed, minimizing potential risks and promoting overall safety within their organizations.
  • Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
  • Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to commercial insurance concerns.
  • Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
  • Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
  • Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
  • Identified cross-selling opportunities to expand existing accounts, driving revenue growth for the agency.
  • Ensured compliance with state regulations by maintaining current knowledge of relevant laws and guidelines governing commercial insurance practices.
  • Streamlined policy renewal processes for increased efficiency and reduced client wait times.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.

Commercial Insurance Account Manager

Texas Printers Insurance Agency (TPIA)
09.1997 - 04.2016
  • I handled all aspects of small and medium accounts - mostly printers- all over the State of Texas. This involved marketing, new and renewal business, endorsements, certificates, and customer service. The agency was sold to Dean and Draper in 2016, and we were moved to their Conroe office.
  • Implemented process improvements that streamlined account management workflows, increasing efficiency.
  • Managed a diverse portfolio of commercial accounts, maintaining high levels of professionalism while balancing competing priorities and deadlines.
  • Promoted a culture of collaboration by actively participating in team meetings and sharing ideas to improve overall performance.
  • Facilitated smooth transitions during mergers or acquisitions by diligently reviewing policies and making necessary adjustments to reflect organizational changes.
  • Continuously improved operational efficiency through process optimization efforts that reduced manual tasks while maintaining high-quality outcomes for clients.
  • Met with customers to provide information about available products and policies.
  • Negotiated contracts and terms of sale with potential customers.
  • Managed client relationships, ensuring comprehensive understanding of commercial insurance products and services.
  • Coordinated policy renewals and endorsements, maintaining up-to-date coverage for clients.
  • Analyzed client needs to develop tailored insurance solutions, enhancing customer satisfaction and retention.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Calculated premiums and established payment methods for sales.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Delivered results-driven solutions tailored specifically to meet each client''s unique risk management objectives.
  • Maintained a strong understanding of industry trends and market conditions to better serve clients and anticipate their needs.
  • Conducted risk assessments to identify potential coverage gaps and recommend appropriate solutions.
  • Oversaw claims processes, facilitating communication between clients and insurers for timely resolutions.
  • Conducted comprehensive risk assessments for prospective clients, tailoring coverage recommendations based on unique requirements.
  • Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
  • Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
  • Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to commercial insurance concerns.
  • Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
  • Collaborated with underwriters to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
  • Provided ongoing support to clients through regular communication and updates on policy changes or industry developments.
  • Identified cross-selling opportunities to expand existing accounts, driving revenue growth for the agency.
  • Ensured compliance with state regulations by maintaining current knowledge of relevant laws and guidelines governing commercial insurance practices.
  • Streamlined policy renewal processes for increased efficiency and reduced client wait times.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.

Education

B.A. Liberal Arts - English, History, Social Studies

Louisiana Tech
Ruston, LA
11-1974

B.A. Education - English, History, Social Studies

Louisiana Tech

Post Baccalaureate courses - Math and Business

Northeast State University and University of Houston

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Time management
  • Multitasking
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

  • Flood, The Hartford - 2025

Timeline

New Business Marketing Commercial Insurance

Emergent Insurance Solutions, LLC
01.2025 - 10.2025

Commercial Account Manager

Dean and Draper Brazos Valley
09.2018 - 01.2025

Commercial account manager

IHS Insurance Agency
03.2017 - 06.2017

Commercial Insurance Account Manager

Dean and Draper Montgomery County
04.2016 - 03.2017

Commercial Insurance Account Manager

Texas Printers Insurance Agency (TPIA)
09.1997 - 04.2016

B.A. Education - English, History, Social Studies

Louisiana Tech

Post Baccalaureate courses - Math and Business

Northeast State University and University of Houston

B.A. Liberal Arts - English, History, Social Studies

Louisiana Tech

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