Darlene Kline
Elmhurst,IL
Summary
Professional Bartender with an extensive knowledge of spirits and craft beer.. Friendly, open and committed to building a customer base by providing a positive service experience. Looking to bring a history of exceptional service to a growing restaurant. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Bartender/Server
Stardust Bowl
04.2019 - 03.2024
- Greeted guests in a timely and professional manner.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Closed out cash register and prepared cashier report.
- Served each guest courteously, quickly and efficiently.
- Consistently used suggestive selling techniques.
- Waited on multiple customers at the bar and throughout the bar area.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Received beverage orders from wait staff and delivered beverages to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Red Star Tavern
04.2006 - 01.2018
- Greeted guests in a timely and professional manner.
- Managed strict beverage control to minimize waste.
- Consistently used suggestive selling techniques.
- Served each guest courteously, quickly and efficiently.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Purchased adequate quantities of necessary restaurant items, including liquor and beer.
- Waited on multiple customers at the bar and throughout the bar area.
- Scheduled and managed front of house employees.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
Server
Harry G Crabhouse
04.1990 - 04.2013
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Greeted guests in a timely and professional manner.
- Enthusiastically and appealingly described food and drink specials to guests.
- Served food and beverages to guests in a timely manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate of Applied Science - Special Education
College of Lake County
Grayslake, IL2010
Skills
- Responsible alcohol service
- Clear and effective communication
- Highly reliable
- Engaging personality
- Attending multiple customers
- Positive attitude
- Knowledge of craft and microbrews
- Creative mixology
- Classic cocktails
- Liquor, beer and wine knowledge
- MICROS, Aloha, Two Touch POS
Certification
Illinois BASSETT Seller/Server CertifiedServSafe Food Handler Certified
Timeline
Bartender/Server
Stardust Bowl
04.2019 - 03.2024
Server
Red Star Tavern
04.2006 - 01.2018
Server
Harry G Crabhouse
04.1990 - 04.2013
Associate of Applied Science - Special Education
College of Lake County