Darlene LaCost
Dodge City,KS
Summary
Dynamic manager with extensive experience at The Doctors Office, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and resolving conflicts, while effectively training staff. Skilled in performance management and strategic planning, driving team productivity and satisfaction through innovative solutions and strong relationship building.
Overview
12
12
years of professional experience
Work History
Manager/Head Bartender
The Doctors Office
09.2013 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members by coordinating schedules and managing resources effectively.
- Engaged in training sessions to learn operational tools and systems essential for role efficiency.
- Contributed to team discussions, offering insights on improving workflow processes.
- Developed familiarity with inventory management systems to streamline stock tracking.
- Collaborated with colleagues to ensure timely completion of tasks and projects.
- Provided administrative support, including document preparation and data entry tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Health Care Worker CNA ( Certified Nurses Aid)
Barton County Community College
Great Bend, KS05-1976
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Business administration
- Budget control
- Product management
Timeline
Manager/Head Bartender
The Doctors Office
09.2013 - Current
No Degree - Health Care Worker CNA ( Certified Nurses Aid)
Barton County Community College