Darlene Laudicina
Peachtree City,GA
Summary
Results-oriented Client Technical Support Associate with extensive experience in technical troubleshooting, incident resolution, and customer service management. Proven ability to deliver timely support and effective solutions, enhancing client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Client Technical Support Associate
Fiserv
Milwaukee, Wisconsin
10.2004 - 03.2026
- Served as first point of contact for incoming technical service calls and emails.
- Provided technical support to customers by responding to inquiries and troubleshooting issues.
- Delivered technical support for client inquiries and system issues, enhancing user satisfaction.
- Diagnosed software problems and offered effective solutions to clients.
- Addressed client inquiries promptly via telephone and email, improving response times.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Tracked customer service requests through ticketing system, ensuring resolution from initiation to completion.
- Opened service tickets for clients, documenting user information, and description of problem.
- Documented client interactions in support ticketing system for tracking purposes.
- Maintained up-to-date knowledge of Fiserv products and industry trends.
Operations Manager
The Bank of Georgia
Peachtree City, Georgia
01.2000 - 10.2004
- Oversaw compliance with banking regulations and internal policies across all operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Palmetto High School
Palmetto, GA06-1985
Skills
- Technical support
- Incident resolution
- Application support
- Ticket management
- Remote assistance
- Product knowledge
- Customer service management
- Effective communication
Timeline
Client Technical Support Associate
Fiserv
10.2004 - 03.2026
Operations Manager
The Bank of Georgia
01.2000 - 10.2004
High School Diploma -
Palmetto High School