Darlene Letson Meeks

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Compared vendor prices and negotiated for optimal savings.
• Coached new hires on company processes while managing 5 employees to achieve maximum production.
• Maintained computer and physical filing systems.
• Evaluated employee records and productivity to complete over 5 employee evaluations per quarter
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Completed inventory counts and ordered merchandise.
• Worked flexible schedule and extra shifts to meet business needs.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Quickly and accurately counted drawers at start and end of each shift.
• Verified over $5000 of cash and credit payments daily.
• Used POS system to enter orders, process payments, and issue receipts.
• Operated cash register to record all transactions accurately and efficiently.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Established QuickBooks accounting system to reflect accurate financial records.
• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Supported operations by communicating with customers, filing documents and managing data.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
• Planned emergency procedures to save time for introducing special projects.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Consulted with customers to assess service requirements and produce accurate orders.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
• Presented different repair options to customers to help each person make appropriate choices.
• Verified accurate recordkeeping processes, reducing financial inconsistencies.
• Organized and carried out proactive month-end, quarterly and year-end processes.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Maintained and processed invoices, deposits and money logs.
• Calculated deductions and processed payroll for employees.
• Reviewed and processed employee expense reports and vendor invoices for payment.
• Reported financial data and updated financial records in ledgers and journals.

• Answered customer inquiries and clarified details regarding charges.
• Restocked and organized merchandise in front lanes.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Assisted customers with locating and choosing merchandise in any store department.
• Conducted inventory counts by adding each item in stock and documenting in [System].
• Operated cash register to record all transactions accurately and efficiently.
• Verified over $[Amount] of cash and credit payments daily.
• Set up new sales displays each [Timeframe].
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Used POS system to enter orders, process payments, and issue receipts.
• Quickly and accurately counted drawers at start and end of each shift.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
• Calculated group and individual renewal rates based on customers background, industry and demographic information.
• Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Handled client correspondence and tracked records to foster office efficiency.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Provided clerical support to [Number] company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered and quickly redirected up to [Number] calls per [Timeframe].
• Received and routed business correspondence to correct departments and staff members.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Completed skilled administrative work to support all office staff and operational requirements.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Transcribed doctors' medication orders, lab test requests and care plans.
• Drafted unit correspondence, including memos, emails and department updates.
• Monitored inventory levels and advised management of need for replenishment.
• Maintained current and accurate medical records for over [Number] patients.

Process credit applications, run credit reports.

• Quickly and accurately counted drawers at start and end of each shift.
• Monitored areas for security issues and safety hazards.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided assistance or intervention where required.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.