DARLENE LITTLE
Mayodan,NC
Summary
Seasoned administrative professional with over 30 years of experience at Labor Finders, adept in optimizing workflows and leading teams to achieve business objectives. Demonstrates exceptional management and customer service skills, ensuring seamless operations and enhanced client satisfaction. Proven track record in strategic planning and process improvement, excelling in adaptability and creative problem-solving.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Labor Finders
Greensboro, NC
08.2022 - Current
- Managed shift schedules and delegated responsibilities in daily operations.
- Mentored new hires to ensure understanding of key company programs.
- Handled challenging situations with professionalism.
- Compiled analytical documents to highlight inventory trends, revenue status, and sales insights.
- Resolved workplace conflicts to maintain a harmonious work environment.
- Collaborated with management to develop strategic plans aimed at achieving business objectives.
- Tracked attendance records and verified timekeeping data.
- Addressed customer inquiries and effectively managed complaints in a timely fashion.
- Achieved cost savings through successful vendor contract negotiations.
- Conducted candidate interviews and assessed qualifications for open roles.
- Implemented policies to ensure regulatory adherence.
- Delegated tasks and tracked project team performance.
- Regularly engaged with customers to understand their requirements.
Branch Manager
Labor Finders
Hendersonville, NC
05.2019 - 08.2022
- Strengthened client connections using strategic outreach.
- Conducted analysis of financial results against budget.
- Enforced company policies and procedures to ensure compliance.
- Assessed branch financial performance monthly.
- Coordinated training initiatives tailored to employees across various organizational tiers.
- Created methods to enhance overall customer experience.
- Analyzed payroll and vendor payments to ensure accuracy.
- Led weekly staff meetings to evaluate current initiative progress.
- Provided support to other branches during peak periods and special projects.
- Enhanced customer growth by securing additional clients.
- Collaborated across departments to define and align branch goals with strategic objectives.
- Delivered expert guidance to resolve complex customer service challenges.
- Reviewed supervisors' performance evaluations.
- Oversaw scheduling, onboarding, and development of staff.
- Delegated tasks to staff, ensuring precision and timely completion.
- Facilitated collaboration with external sales teams to acquire additional clients.
- Developed strong working connections with vendors and suppliers.
- Engaged in local events to enhance brand visibility.
- Fostered relationships with clients to understand financial needs and ensure satisfaction.
- Discovered potential areas for process enhancements within the branch.
Education
High School Diploma -
Madison Mayodan Senior High
NC06-1985
Skills
Hi there, if you're looking for an administrative professional who does more than just manage schedules and emails, with 30 years of experience in operations, optimizing workflows, and supporting executives, as well as experience in policy development and staff management procedures
I’m well-organized, proactive, and able to adapt to changes and circumstances; I thrive on keeping businesses running smoothly
I’m highly skilled in management, team leadership, innate sales abilities, and customer service skills I’m very dependable, punctual, and have great math skills
Whether it’s organizing high-level meetings, improving office efficiency, or ensuring seamless communication across teams, I bring structure and strategy to every task
I maintain a high level of integrity and accountability while providing professional and customer service to clients
Beyond my skills, I take pride in being adaptable, detail-oriented, and resourceful I love finding creative solutions to challenges, and ensuring my team has what they need to succeed
Timeline
Assistant Manager
Labor Finders
08.2022 - Current
Branch Manager
Labor Finders
05.2019 - 08.2022
High School Diploma -
Madison Mayodan Senior High
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