Summary
Overview
Work History
Education
Skills
Timeline
Generic
Darlene Loftiss

Darlene Loftiss

Oklahoma City,OK

Summary

A seasoned entrepreneur with a proven track record at We Mean to Clean, I excel in operations management and client relationship management. Leveraging strong negotiation skills and a keen attention to detail, I've significantly enhanced customer satisfaction and operational efficiency. My leadership has fostered robust business growth, demonstrating a unique blend of strategic vision and interpersonal communication.

Overview

25
25
years of professional experience

Work History

Owner/operator

We Mean to Clean
03.2022 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Inventory Control

Preferred Millworks
03.2023 - 08.2023
  • Implemented inventory control measures that resulted in improved stock tracking accuracy.
  • Implemented demand forecasting tools, leading to better inventory control and reduced stockouts.
  • Assisted management with scheduling, inventory control, and other administrative tasks as needed.
  • Followed proper procedures for item receipt, storage and inventory control.

Owner

Precision Punch Embroidery and Digitizing
01.2000 - 08.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.

Owner/Designer/Inventory/Scheduler/Customer Service

Dust Bowl Tough Tshirts
03.2008 - 07.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

No Degree -

Southwestern Oklahoma State University
Weatherford, OK
05.2001 -

High School Diploma -

Elk City High School
Elk City, OK
05.2001 -

Skills

Operations management

Relationship management

Inventory management

Customer service

Strong work ethic

Decision-making

Verbal and written communication

Attention to detail

Order picking and processing

Dependable and reliable

Planning

Negotiation

Personnel management

Hiring

Documentation and reporting

Timeline

Inventory Control

Preferred Millworks
03.2023 - 08.2023

Owner/operator

We Mean to Clean
03.2022 - Current

Owner/Designer/Inventory/Scheduler/Customer Service

Dust Bowl Tough Tshirts
03.2008 - 07.2020

No Degree -

Southwestern Oklahoma State University
05.2001 -

High School Diploma -

Elk City High School
05.2001 -

Owner

Precision Punch Embroidery and Digitizing
01.2000 - 08.2020

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Darlene Loftiss