Art
Darlene Rovatsos
Succasunna,NJ
Summary
Dynamic and results-oriented educator and customer service professional with proven expertise in classroom management and student engagement from the Bayonne Board of Education, alongside exceptional problem-solving abilities honed at Cablevision, Optimum. Excelled in multi-subject instruction and collaborative teaching, achieving high levels of student success and customer satisfaction. Skilled in fostering positive environments and resolving conflicts with empathy and efficiency.
Professional educator prepared for diverse classroom settings. Skilled in classroom management, lesson planning, and student engagement. Strong focus on collaboration and adaptability, ensuring effective support for both students and colleagues. Reliable, resourceful, and results-driven, bringing positive impact to learning environment.
Overview
26
26
years of professional experience
Work History
Substitute Teacher, Pre K -Eight Grade
Bayonne Board of Education
10.1997 - 01.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management, implementing positive reinforcement techniques to foster supportive learning environment.
- Served as positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
- Supervised lunchroom and recess activities.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and strong understanding of diverse curricula.
- Assisted permanent teachers in maintaining classroom routines, ensuring seamless transition during their absence.
- Taught in classrooms with 30, or more, students per day
Customer Service Representative
Cablevision, Optimum
10.1986 - 10.1993
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Billing
- Clerical/office work
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed approximately 50 incoming calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - Medical Billing And Coding
05-2009
Certificate - Medical Transcription
03-2009
Bachelor of Arts - Psychology
12.2003
- Awarded Arnold Fletcher Award
Skills
- Customer service
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Order processing
- Administrative support
- Microsoft PowerPoint
- Data collection
- Staff training
- De-escalation techniques
- Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Soldiers' Angels
Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionInterests
Gardening
Music
Timeline
Substitute Teacher, Pre K -Eight Grade - Bayonne Board of Education
10.1997 - 01.2013
Customer Service Representative - Cablevision, Optimum
10.1986 - 10.1993
Penn Foster - Certificate, Medical Billing And Coding
Penn Foster - Certificate, Medical Transcription
Thomas Edison State University - Bachelor of Arts, Psychology
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