Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Education and Training
Timeline
Generic

Darlene Lucas

keyser,wv

Summary

Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

I am looking to better myself for not only me of course but for my kids, i want them to be proud of me and my accomplishments. i also want them to know that they can succeed in anything and everything that they do. I am a very driven person and like to communicate with impact, i have plenty of customer service skills to be able to succeed at the jobs that i have had in the past and currently. I am Positive and upbeat Customer Service Specialist bringing 7 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I have always worked in customer service and like to help others as much as i can!

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Potomac Valley Hospital
05.2022 - Current
  • Managed patient check-in and appointment scheduling using electronic health record systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in managing office supplies inventory and ordering to ensure seamless operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales Associate

US Cellular
04.2018 - 05.2022
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Prepared cash deposits up to $ with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed essential items and checking inventory for items at other locations.
  • Surpassed daily sales goals by 140% by over selling and meeting my customers needs and promoting additional products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Increased number of return customers through effective problem solving and conflict resolution.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Sales Associate

AT&T
08.2017 - 08.2018
  • To aide and assist customers on any phone questions, complications and needs that my customers had with their phone or phone service.
  • Our company also owns Directv so we would have a quota to sell every month To attend to and assist customers with their food and drink orders.
  • I also made sure that each ofmy tables were well taken care of and given the best customers experience as possible.
  • My co- workers and I would also work as a team and complete tasks together, deliver food to tables and also clean up co- workers tables if needed To attend to and assist customers with their food and drink orders.
  • I also made sure that each ofmy tables were well taken care and given the best customer service possible My current position here is cashier/ greeter but that’s not the only thing I do in my job title! I greet all customers as soon as they walk in the door, sometimes I will walk up to the door and greet them as they walk in.
  • I also kindly ask how may I help them, and what bring them in today.
  • If associates are busy I do my best to assist them on my own until they can meet with a sales rep.
  • My other job duties included stocking our inventory, and making sure the store.

Education

High School Diploma -

Keyser High School
4 2010

Criminal Justice

Potomac State College
2010

Skills

  • Time management
  • Cash handling
  • Multitasking
  • Fast learner
  • Cashier
  • Customer service
  • Inventory
  • Listening skills
  • Telephone etiquette
  • Appointment scheduling
  • Fast learner
  • Sales

Accomplishments

  • Was awarded Level 6 West Virginia All Around State Champion at the age of 11

Affiliations

From a young age i always loved sports i participated in gymnastics, cheerleading and track while in high school!

References

Shannon Meek, student scheduling and class placing at Potomac State College of West VirginiaUniversity. 304-813-9314. Relationship- Family Friend

Megan Sherwood, Currently Works at Potomac Valley Hospital in Keyser WV, 304-620-2709.

Education and Training

other

Timeline

Front Desk Receptionist

Potomac Valley Hospital
05.2022 - Current

Sales Associate

US Cellular
04.2018 - 05.2022

Sales Associate

AT&T
08.2017 - 08.2018

Criminal Justice

Potomac State College

High School Diploma -

Keyser High School

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Darlene Lucas