Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level/ management opportunities to expand skills while facilitating company growth. Personal familiarity and preference for the brand make it ideal career.
Hi, I’m
Darlene Johnson Marchand
Victorville,CA
Summary
Overview
19
years of professional experience
Work History
Picture Purr-fectVictorville, CA
Owner/Operator Specialist
07.2011 - Current
Job overview
- All opening and closing operations.
- Banking. Account Payable. Accounts Receivable.
- Customer Service.
- Training.
- Grooming and Boarding.
- Ordering all retail merchandise.
- Building maintenance.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
Lane BryantVictorville, CA
Customer Service Representative
08.2019 - 02.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Exceeded company productivity standards on consistent basis.
Hesperia Veterinary ServicesHesperia, Ca
Registered Veterinary Technician
08.2010 - 12.2012
Job overview
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
VCA BellflowerBellflower, CA
Overnight Shift Supervisor
05.2007 - 05.2012
Job overview
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
Petco Animal Supplies Stores Inc.Golden, CO
Grooming Salon Manager
04.2005 - 08.2008
Job overview
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Education
Cal Poly PomonaPomona, CA
Bachelor of Science from Business / Animal Health Science
06.1991
University Overview
Gardena Senior High SchoolGardena, CA
High School Diploma
06.1985
University Overview
Victor Valley CollegeVictorville, CA
from Adult And Continuing Education
University Overview
Skills
- Event sequencing
- Managing safety gear
- Coordinating training
- Personnel mentoring
- First Aid/CPR
- Communication
- Active listening
- Customer service
- Critical thinking
- Team management
- Good work ethic
- Teamwork and Collaboration
- Love Sports Played Softball and Basketball into college Love Sports
Timeline
Customer Service Representative
Lane Bryant
08.2019 - 02.2021
Owner/Operator Specialist
Picture Purr-fect
07.2011 - Current
Registered Veterinary Technician
Hesperia Veterinary Services
08.2010 - 12.2012
Overnight Shift Supervisor
VCA Bellflower
05.2007 - 05.2012
Grooming Salon Manager
Petco Animal Supplies Stores Inc.
04.2005 - 08.2008
Cal Poly Pomona
Bachelor of Science from Business / Animal Health Science
Gardena Senior High School
High School Diploma
Victor Valley College
from Adult And Continuing Education