Darlene McMillan
Staten Island,NY
Summary
Dynamic professional with extensive experience at the College of Staten Island, excelling in facility maintenance and customer relationship management. Proven track record in implementing safety protocols and managing waste effectively. Adept at operating cleaning equipment and fostering strong customer connections, ensuring a clean and welcoming environment for all.
Overview
18
18
years of professional experience
Work History
Cuny Custodian Assistant
College of Staten Island, City University of New York
Staten Island, New York
01.2019 - Current
- Maintained cleanliness of classrooms, restrooms, and common areas throughout campus.
- Operated cleaning equipment such as vacuums, floor buffers, and pressure washers.
- Managed waste disposal and recycling efforts in accordance with college policies.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with staff to ensure safe and sanitary working environments for students.
- Assisted in setting up facilities for campus events and activities as needed.
- Implemented safety protocols to prevent accidents during cleaning operations.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Trained new custodial staff on best practices and equipment usage for efficient work.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Maintained accountability for building keys, master keys and access cards.
- Adhering strictly to health and safety regulations while performing duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Discarded cardboard boxes and trash in compactors and balers.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
Customer Service Representative
Conduent LLC/E-ZPass
Staten Island, New York
03.2007 - 12.2018
- Provided exceptional customer support through phone and online communication channels.
- Assisted customers with account inquiries and transaction issues effectively.
- Processed E-ZPass applications and managed account updates promptly.
- Resolved customer complaints by identifying issues and offering solutions.
- Educated customers on E-ZPass services and benefits during interactions.
- Collaborated with team members to ensure seamless service delivery.
- Maintained accurate records of customer interactions for future reference.
- Utilized CRM software to track inquiries and escalate issues as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Redirection High School
Brooklyn, NY06-1984
Skills
- Cleaning equipment operation
- Waste management
- Facility maintenance
- Safety protocol implementation
- Inventory control
- Customer relationship management
References
References available upon request.
Timeline
Cuny Custodian Assistant
College of Staten Island, City University of New York
01.2019 - Current
Customer Service Representative
Conduent LLC/E-ZPass
03.2007 - 12.2018
High School Diploma -
Redirection High School
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