Darlene McPhaul-Smith

Sr. Director with over 35 years of successful experience in Organizational Leadership/Development and Consulting/Training. Versatile business leader bringing experience as accomplished operations leader guiding upward of 1300 employees in call center environments. Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Technology, Banking and Small Business Consulting.

Visionary Leadership Consultant experienced in building and leading high-performance teams with strengths in sensitivity training and cultural competency backed with education in Communications Studies, Organizational Development and Human Resources.
Energetic Guest Speaker delivering engaging topics to diverse audiences. Personable and reliable with passion for developing thorough and intriguing presentations.

Recognized consistently for performance excellence and contributions to success in Technology, Banking and Consulting industry.

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Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Dynamic consultant of Human Resources 20 years of experience providing guidance on human resources topics and challenges.

Strategic-thinking Leadership Consultant accomplished in helping businesses boost worker confidence and abilities with proactive training and motivational strategies. Facilitates training for leaders and employees, including courses, seminars and workshops aimed at Equity, Diversity and Inclusion strategy.