Darlene Mendoza
Montebello,CA
Summary
Experienced Lead Patient Coordinator with background in managing patient flow, coordinating appointments and improving patient satisfaction. Skills include leadership, communication, and multi-tasking abilities. Demonstrated success in enhancing operational effectiveness and implementing changes that improve efficiency within healthcare settings. Strengths lie in fostering positive relationships with patients, staff and healthcare providers to ensure smooth operation of medical facilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Patient Coordinator- Supervisor
MOTI Physiotherapy
Los Angeles, CA
07.2021 - Current
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answering multiple phone lines, responding to emails to ensure prompt response.
- Schedule, confirm all appointments.
- Explained policies, procedures and services to patients.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
COVID-19 Tester
One Health Labs
Culver City, CA
02.2022 - 02.2023
- Drive up covid-19 tester
- Concierge covid-19 tester.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
Administrative Medical Assistant
Create Cures Foundation
10.2020 - 07.2021
- Managed accounts receivable by submitting bills to insurance companies on behalf of patients.
- Compiled and maintained detailed reports of each visit.
- Contacted other healthcare providers regarding patient care plans.
- Verified insurance coverage and managed billing processes.
- Created new patient charts in accordance with office protocol.
- Coordinated the delivery of lab results to appropriate personnel.
- Provided instruction to patients on medications, treatments, diets, and preventive healthcare measures.
- Maintained patient records, including medical histories and insurance information.
- Ordered medical supplies and equipment as necessary.
- Performed clerical duties such as typing, transcribing dictation, and updating databases.
- Reviewed incoming mail for accuracy before forwarding it to the appropriate department.
- Greeted patients and scheduled appointments.
- Ensured that all medical documents were accurately completed prior to submission.
- Assisted with scheduling surgeries or tests when requested.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
COVID-19 Screener and Tester
Yoh, A Day & Zimmermann Company
Los Angeles County, CA
06.2020 - 04.2021
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
Front Office Personnel / Assistant Manager
ASSOCIATED SPORTS THERAPY
04.2015 - 10.2020
- Verified insurance information prior to appointment booking.
- Inputted patient data into the electronic health record system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved conflicts between customers and staff in a professional manner.
- Managed a high volume of emails related to appointment scheduling requests.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Processed prior authorization requests in accordance with departmental guidelines.
Front Office Personnel
R.O.P.T, INC
02.2014 - 04.2015
- Scheduled appointments for clients and recorded all client data into the system.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Maintained accurate records of patient appointments in computer system.
- Worked collaboratively with other team members to meet departmental goals.
Medical Assistant
ANDREW YEH D.O
05.2009 - 09.2011
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
High school diploma -
Montbello High School
Montebello, CA06-2008
Certificate of Medical Assistant in Medical Assistant -
Everest College
Industry, CASkills
- Insurance Verification
- Insurance Practices
- Medical Billing
- EMR Systems
- Medical Records
- Office Administration
- Medical Terminology
- Medical Scheduling
- Office Management
- Quality Assurance
- Phone Etiquette
- Time management
- ICD-10
- Strong leadership
- Patient Relations
Certification
Medical Assistant
Additional Information
CPR /BLS
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
COVID-19 Tester
One Health Labs
02.2022 - 02.2023
Lead Patient Coordinator- Supervisor
MOTI Physiotherapy
07.2021 - Current
Administrative Medical Assistant
Create Cures Foundation
10.2020 - 07.2021
COVID-19 Screener and Tester
Yoh, A Day & Zimmermann Company
06.2020 - 04.2021
Front Office Personnel / Assistant Manager
ASSOCIATED SPORTS THERAPY
04.2015 - 10.2020
Front Office Personnel
R.O.P.T, INC
02.2014 - 04.2015
Medical Assistant
ANDREW YEH D.O
05.2009 - 09.2011
High school diploma -
Montbello High School
Certificate of Medical Assistant in Medical Assistant -
Everest College
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