Darlene Miller
Summary
Experienced Probation Officer effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver. Remains calm under pressure and works well in fast paced, team-based environments.
Overview
8
8
years of professional experience
Work History
Senior Probation Officer
State of NJ-Passaic Co. Probation
03.2018 - Current
- Manage revolving bench warrant caseload
- Process active warrant for negotiated settlements or compliance hearings
- Interview involved parties to confirm facts, verify data and locate persons and financial assets to determine if coercive incarceration is necessary
- Represent Probation during subsequent compliance hearings that require large lump sum payments as a condition of Obligor's release from jail
- Coordinate with NJMVC- Court Verification Unit via RightFax to restore licenses of drivers with archived child support bench warrants
- Answer inquiries of various judiciary and law enforcement staff such as judges, state prisons, county jails, and drug treatment facilities
- Assisted clients in identifying community resources and connecting with appropriate services.
- Perform mock interviews with potential APEX Program candidates
- Maintain J.O.B.S application with monthly updates from obligors
- Conduct field visits to various employers for monthly job fairs
- Train new hires/transfers/management on bench warrant procedure
- Facilitate refresher course for senior officers
- Report trainee progress to immediate supervisor
- Review court orders to ensure loss of liberty prevention
- Provide training for colleagues unfamiliar with systems such as CAPS, CCIS, DMV and Wages/Loops
- Collaborated with judges, division managers and supervisors to discuss required indigence determination for CS702 orders
Probation Officer
State of NJ-Passaic Co. Probation
03.2017 - 03.2018
- Provided quality customer service by assisting clients with information regarding bench warrants, driver's license restoration, payment histories, bank levies, and passport denials
- Negotiated lump sum payments to be paid towards child support arrears
- Conducted inmate interview via video conference or holding cell
- Prepared and presented court calendar for daily emergent bench warrant hearings
- Entered recommendations on record to be approved, modified or denied by judge
- Executed/rescinded bench warrants to enable release of inmates from county jail and state facilities
Probation Officer
State of NJ-Essex Co. Probation
01.2016 - 03.2017
- Presented delinquent child support cases before Hearing Officers and Judges
- Effectively communicated with litigants regarding their concerns of their case
- Technically proficient in FACTS, DMV, Wages/Loops, MACS, CCIS
- Monitored Domestic Violence, Matrimonial, and Non-Dissolution cases
- Prepared delinquent cases for enforcement hearings
- Monitored daily case report via NJKIDS
Education
Bachelor of Arts - Psychology & Counseling Cum Laude
Pillar College
Newark, NJSkills
- Activity organization- Culture and Climate Committee
- Project management
- Conflict management
- Operational improvement
- Status reports maintenance
- Issue resolution
- Training
Accomplishments
- Notary Signing Agent Certification 2023
- Probation Champion Award 2022
- Notarial Oath 2020
- Essex Vicinage Achievement - First Place Top Collector Nov. 2016
- Essex Vicinage Achievement - Second Top Collector May 2016
- Passaic Vicinage Achievement Award recipient March, 2015
Timeline
Senior Probation Officer
State of NJ-Passaic Co. Probation
03.2018 - Current
Probation Officer
State of NJ-Passaic Co. Probation
03.2017 - 03.2018
Probation Officer
State of NJ-Essex Co. Probation
01.2016 - 03.2017
Bachelor of Arts - Psychology & Counseling Cum Laude
Pillar College
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