Darlene Montoya
Paterson,NJ
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Rep/ Data Entry /Administrative Assistant
Oxford Clinical Laboratory
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with developing data entry processes.
- Utilized advanced software programs for efficient data entry, error detection, and return generation.
Health Insurance Advisor
Patient Financial Concept
01.2024 - 08.2024
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
Data Entry/ Assistant/ Customer Service Rep.
Infinity Diagnostic Laboratory
09.2020 - 12.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in various documents.
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate - Medical Assistant
Fortis Institute- Wayne
Wayne, NJ11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Paperwork processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- HIPAA compliance
- Medical terminology
- EMR / EHR
- Direct patient care
- Phlebotomy
- Electronic health records
- Electronic medical records
- CPR
- Laboratory specimen collection
- Medical procedures
- 10-key data entry
- Rapid data entry skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep/ Data Entry /Administrative Assistant
Oxford Clinical Laboratory
12.2024 - Current
Health Insurance Advisor
Patient Financial Concept
01.2024 - 08.2024
Data Entry/ Assistant/ Customer Service Rep.
Infinity Diagnostic Laboratory
09.2020 - 12.2023
Certificate - Medical Assistant
Fortis Institute- Wayne
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