Darlene Morris
Paden City,WV
Summary
Dynamic Shift Manager at Pizza Hut with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and inventory management, I successfully reduced waste and improved operational efficiency. Known for strong decision-making and conflict resolution abilities, I foster a collaborative work environment that drives results.
Overview
8
8
years of professional experience
Work History
Shift Manager
Pizza Hut
04.2004 - 05.2009
- New Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained team members on food safety standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Monitored product quality, ensuring compliance with Pizza Hut's standards and guidelines.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Conducted performance evaluations, providing constructive feedback to improve employee efficiency.
- Collaborated with management to develop promotional strategies, increasing store visibility and sales.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Server
Hibernian Restaurant and Pub
02.2003 - 02.2004
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Enhanced guest experience by ensuring cleanliness and organization of dining area.
- Coordinated with team to promptly serve food and beverages.
- Learned menu details and daily specials to effectively communicate options to customers.
- Adapted to fast-paced environment by managing multiple tables and prioritizing tasks effectively.
- Completed courses to advance skills in food safety and sanitation.
- Delivered informed menu suggestions, contributing to improved customer enjoyment.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Answered customers' questions, recommended items, and recorded order information.
Vet Assistant
Dr Taylor Veterinarian
06.2001 - 12.2001
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Enhanced guest experience by ensuring cleanliness and organization of dining area.
- Coordinated with team to promptly serve food and beverages.
- Learned menu details and daily specials to effectively communicate options to customers.
- Adapted to fast-paced environment by managing multiple tables and prioritizing tasks effectively.
- Completed courses to advance skills in food safety and sanitation.
- Delivered informed menu suggestions, contributing to improved customer enjoyment.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Answered customers' questions, recommended items, and recorded order information.
Cosmetic and Assistant Store ManagerManager
Mish Mash and Limited Two
04.2002 - 01.2003
- Supported project coordination by organizing schedules and tracking progress across multiple departments.
- Assisted in the preparation of reports, ensuring accuracy and timely delivery to stakeholders.
- Coordinated communication between team members, enhancing collaboration and workflow efficiency.
- Managed inventory systems, optimizing stock levels and reducing discrepancies through careful monitoring.
- Conducted research to inform decision-making processes, contributing valuable insights to project outcomes.
Education
Cosmetology - Cosmetology
Valley Beauty School
Parkersburg, WV05.1999
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Documentation and reporting
- Payment processing
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Sales strategies
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Process improvements
- Verbal and written communication
- Team building
- Compliance
- Shift checklists
- Shift leadership
- Policy administration
- Scheduling expertise
- Reporting and documenting
- Financial records oversight
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Staff supervision
- Coaching and mentoring
- Team collaboration and leadership
- Safety procedures
- Work Planning and Prioritization
- Inventory management
- Assigning work
- Safety management
- Production management
- Shift scheduling
- Inventory assessment
- Performance monitoring
- Conflict resolution
- Coordinating daily operations
- Quality control
- Hiring and training
- Worker training
- Performance improvement
- Schedule coordination
- Work area inspection
- Solutions development
Timeline
Shift Manager
Pizza Hut
04.2004 - 05.2009
Server
Hibernian Restaurant and Pub
02.2003 - 02.2004
Cosmetic and Assistant Store ManagerManager
Mish Mash and Limited Two
04.2002 - 01.2003
Vet Assistant
Dr Taylor Veterinarian
06.2001 - 12.2001
Cosmetology - Cosmetology
Valley Beauty School
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