Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Darlene Nance

Chadbourn

Summary

Dynamic professional with a proven track record in customer relationship management and client support proficiency. At Dew's, I excelled in fostering customer loyalty and exceeding sales targets, demonstrating exceptional relationship-building skills. As a Manager at Prime Storage, I led teams to enhance customer satisfaction and performance. Skilled in negotiation and effective communication, I consistently achieve and surpass goals.

Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesperson

Dew's
09.2022 - 01.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Manager

Prime Storage
03.2018 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

No Degree - General Studies

Bladen Community Collage
Dublin, NC

GED -

Bladen Community Collage
Dublin, NC
03-2000

Skills

  • Customer Relationship Management
  • Client Support Proficiency
  • Relationship building
  • Customer relationship building

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Resolved product issue through consumer testing.
  • Achieved sale by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.

Languages

English
Native or Bilingual

Timeline

Salesperson

Dew's
09.2022 - 01.2025

Manager

Prime Storage
03.2018 - 09.2020

No Degree - General Studies

Bladen Community Collage

GED -

Bladen Community Collage

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Darlene Nance