Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darlene Nichols, CSM, PSM 1

Greater San Diego Area,CA

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

28
28
years of professional experience
5
5
Certification

Work History

Scrum Master

The Willows formerly Style Room
07.2022 - 04.2024
  • Implemented Agile practices which resulted in a 30% increase in team efficiency
  • Facilitated & Organized the PI planning event
  • Finalized Team PI Objectives, managed timeboxes, dependencies and ambiguities during Team Breakout sessions
  • Oversaw large and complex projects & engagements
  • Served as a catalyst for collaboration, alignment, and removing impediments.

Account Sales Executive/Scrum Master

The Loan Signing Company
01.2007 - 07.2022
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
  • Managed project development using JIRA, Confluence and Microsoft office
  • Managed product backlog and supported Scrum framework for sprint releases
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each Sprint.

Fashion Stylist

Nordstrom
05.1996 - 08.2008
  • Achieved an exceptional 90% client retention rate by carefully assessing the needs of each client and consistently providing thorough follow-up
  • Earned recognition as a top producer by receiving the prestigious Pacesetter Award for surpassing $1.1 million in sales volume
  • Received the Customer Service All-Star Award for outstanding performance in customer satisfaction, having received the highest number of letters from a single customer
  • Spearheaded monthly sales training sessions and conducted product knowledge meetings for a team of 25, ensuring continuous improvement and keeping the staff well-informed
  • Delivered personalized VIP private shopping experiences and offered expert body image consulting services to enhance the overall customer journey.

Sales Consultant/Scrum Master

Bank of America Home Loans
09.2004 - 12.2007
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines
  • Assisted team to maintain sustainable velocity over time and made progress visible to upper management.

Education

Bachelor of Science - Business Administration

California State University Northridge
1994

Skills

  • Complex Problem Solving
  • Attention to Detail
  • Project Tracking
  • Risk Assessment
  • Agile Best Practices
  • Scrum Processes
  • Coaching and Mentoring
  • Project Planning
  • Risk Management
  • Project Team Coordination
  • Team Leadership
  • Project Development
  • Schedule Management
  • Scrum Methodology
  • Work Planning and Prioritization
  • Time Management
  • Continuous Improvement
  • Status Reporting

Certification

  • Scrum Alliance Certified Scrum Master (CSM)
  • Scrum.org Professional Scrum Master (PSM I)
  • California Dept of Real Estate Salesperson - License# 01301183
  • Secretary of State Notary - License #2229510

Timeline

Scrum Master

The Willows formerly Style Room
07.2022 - 04.2024

Account Sales Executive/Scrum Master

The Loan Signing Company
01.2007 - 07.2022

Sales Consultant/Scrum Master

Bank of America Home Loans
09.2004 - 12.2007

Fashion Stylist

Nordstrom
05.1996 - 08.2008

Bachelor of Science - Business Administration

California State University Northridge

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Darlene Nichols, CSM, PSM 1