Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Darlene Nido

Tucson,Arizona

Summary

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting the organization objectives.

Overview

12
12
years of professional experience

Work History

Unit Secretary

Federal Bureau of Prisons
03.2023 - Current
  • Handled routine inquiries from both staff and inmates regarding correctional programs, release planning, and interpersonal communications.
  • Assisted inmates and case managers during advisory sessions, providing guidance on individual concerns and release plans.
  • Provided and reviewed information related to office procedures and policies, ensuring effective communication of rules and guidelines both orally and in writing.
  • Adhered to ethical and legal confidentiality standards, ensuring that all materials subject to the Freedom of Information Act (FOIA) were properly stamped, filed, and handled in accordance with policy.
  • Collected, interpreted, and evaluated factual information from various sources, including SENTRY, ICF, e-ICF, and physical central files, to support case management decisions.
  • Supported case management services by assisting with residential reentry center placements, good conduct time releases, full-term releases, and transfer orders.
  • Collaborated with case managers to coordinate with community resources, securing information and developing comprehensive release plans for ongoing inmate management.
  • Assisted in the collection, verification, and analysis of information for release preparation and referral processes, including the use of the electronic Inmate Central File (ICF).
  • Prepared and reviewed correspondence, responding to various agencies, including parole offices, Residential Reentry Center (RRC) support specialists, and program managers, in a timely and professional manner.
  • Assisted in recommending sanctions for disciplinary actions, working with the Unit Disciplinary Committee (UDC) to ensure appropriate recommendations were made.
  • Supported inmate intake and screening procedures, working with the Central Inmate Monitoring System (CIMS) to identify and manage safety and security concerns by appropriately segregating inmates.
  • Served as a liaison between inmates and management personnel, ensuring clear communication and addressing concerns in a professional manner.
  • Implemented and conducted unit programming for inmates on designated caseloads, facilitating structured activities to promote rehabilitation.
  • Guided inmates in developing strategies to prepare for their release and reintegration into the community.

Correctional Officer II

Arizona State Prison Complex
10.2017 - 03.2023
  • Enforced institutional rules and maintained order by resolving disputes between inmates, preventing disturbances, assaults, and escapes through clear and effective communication.
  • Supervised daily inmate activities to ensure compliance with rules and regulations, contributing to the overall security of the institution.
  • Escorted inmates to and from various locations, including courtrooms, medical facilities, and other destinations, ensuring their safety and security during transport.
  • Inspected facilities regularly to ensure they met established standards, checking cells and common areas for unsanitary conditions, contraband, security breaches, and any other violations of rules or regulations.
  • Assisted in offender rehabilitation by coordinating work assignments, providing counseling, and facilitating access to educational programs and opportunities aimed at supporting reintegration.
  • Handled public inquiries by receiving telephone calls, processing requests for information, and managing incoming and outgoing materials, including armory reports and official messages.
  • Utilized the Arizona Correctional Information System (ACIS) to track and manage inmate data as part of daily responsibilities.
  • Interpreted computer-generated reports to identify inmates scheduled for various types of transport, ensuring accuracy in inmate movement logistics.
  • Assessed inmate behavior and mental health to determine appropriate housing placements, ensuring the safety and well-being of both inmates and staff.

Medical Assistant Administrative Duties

Tucson Pain Institute
12.2015 - 09.2017
  • Performed front office duties as needed, including patient check-in, collecting copays, balancing accounts, and scheduling appointments to ensure smooth office operations.
  • Coordinated specialist admissions and laboratory services, arranging referrals and appointments to support patient care.
  • Processed insurance forms and prior authorizations, accurately coding and completing documentation while maintaining patient confidentiality.
  • Composed and prepared correspondence in response to inquiries from patients, laboratories, medical facilities, and other external sources.
  • Ensured all relevant reports, lab results, and medical information were available in patients’ records before their appointments, ensuring accurate and timely care.
  • Took and managed telephone messages, responding to chronic pain patients, physicians, pharmacies, and other medical professionals in a timely and professional manner.
  • Maintained a safe, secure, and healthy work environment, adhering to all legal and regulatory requirements to ensure workplace safety and compliance.
  • Reported prescription information to the Board of Pharmacy daily, including updates to the Controlled Substances Prescription Monitoring Program (CSPMP).
  • Monitored and tracked controlled substances prescriptions, ensuring compliance with the Controlled Substances Prescription Monitoring Program for pharmacies and medical practitioners who dispense controlled substances.

Ambassador

Carondelet St. Mary’s Hospital
03.2013 - 12.2015
  • Created a welcoming and friendly environment for patients and visitors, ensuring a positive first impression of the healthcare facility.
  • Addressed patient needs promptly, directing concerns to the appropriate departments or individuals to ensure timely resolution.
  • Assisted nursing staff in efficiently meeting patient medical needs, contributing to the overall quality of care.
  • Supported communication with Spanish-speaking patients, providing both oral and written assistance to ensure clear understanding.
  • Delivered exceptional customer service using the AIDET framework (Acknowledge, Introduce, Duration, Explanation, and Thank You) and ICARE principles (Communication, Attitude, Responsiveness, and Empathy) to enhance patient interactions.
  • Adapted effectively during the transition from the Touch Point program to the Carondelet Network, supporting team members through coaching and guiding them on policy procedures to ensure a smooth process.

Education

Bachelor’s - Criminal Justice Administration

Northern arizona university
05.2023

Associate in Arts (AA) - liberal arts

Pima Community college
tucson, Az
12.2016

Arizona General Education Curriculum (AGEC-A) - undefined

Pima Community college
tucson, Az
12.2016

High School Diploma - undefined

RIO RICO HIGH SCHOOL
RIO RICO, AZ
05.2012

Skills

  • Bilingual - Spanish and English
  • Clear communication skills
  • Concise communication skills
  • Ability to give feedback
  • Resourceful
  • Analytical skills
  • Comprehension skills
  • Self-motivated
  • Time management
  • Attention to detail
  • Ability to interpret policy
  • Ability to apply guidelines

References

Can be furnished upon request

Volunteer Experience

Big Brothers Big Sisters of Arizona, Help my little to realize her potential and build her future. We nurture children and strengthen communities.

Timeline

Unit Secretary

Federal Bureau of Prisons
03.2023 - Current

Correctional Officer II

Arizona State Prison Complex
10.2017 - 03.2023

Medical Assistant Administrative Duties

Tucson Pain Institute
12.2015 - 09.2017

Ambassador

Carondelet St. Mary’s Hospital
03.2013 - 12.2015

Associate in Arts (AA) - liberal arts

Pima Community college

Arizona General Education Curriculum (AGEC-A) - undefined

Pima Community college

High School Diploma - undefined

RIO RICO HIGH SCHOOL

Bachelor’s - Criminal Justice Administration

Northern arizona university

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Darlene Nido