Darlene Oliver
Osceola,IA
Summary
Courteous Shop Owner with extensive background running and operating successful shops. Sound knowledge of store opening and closing procedures, business management, and networking. Adept at delegating and directing staff of productive team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shop Owner
Darlene's Sweet Treats
Osceola, IA
08.2018 - Current
- Ensured compliance with safety regulations and store policies.
- Performed regular maintenance checks on equipment used in the shop.
- Provided excellent customer service to ensure customer satisfaction.
- Maintained inventory levels by ordering stock as needed.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Handled customer inquiries, complaints, and returns professionally.
- Inspected merchandise before stocking it on shelves or selling it online.
- Ensured compliance with safety regulations in the shop environment.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Store Owner
Darlene's Variety Store
Osceola, IA
04.2014 - Current
- Created a unique shopping experience for customers by providing personalized service.
- Oversaw the maintenance of all equipment used in the store's operations.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Provided training for employees on product knowledge and customer service techniques.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Maintained records of sales, profits and losses within the store.
- Negotiated contracts with vendors to secure best prices for products.
- Organized and scheduled staff to maximize efficiency in the store.
- Monitored competitor activities to stay informed of industry changes.
- Developed store policies and procedures to ensure customer satisfaction.
- Managed inventory levels, restocking shelves as needed.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Developed and implemented a customer loyalty program to increase repeat business.
- Cultivated relationships with customers to promote repeat business.
- Ensured compliance with state and local laws regarding business operations.
Homemaker
Self-employed
Des Moines, IA
01.2003 - 08.2013
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Tech High School
Des Moines, IA06-1983
Skills
- Community Engagement
- Competitor Analysis
- Seasonal promotions
- Store maintenance
- Social Media Marketing
- Sales mastery
- Customer service expertise
- Gift Wrapping
- Health and Safety Regulations
- Customer service background
Affiliations
Relaxing and enjoying the grand children, riding side by sides and camping.
Certification
State of Iowa certified food license.
Timeline
Shop Owner
Darlene's Sweet Treats
08.2018 - Current
Store Owner
Darlene's Variety Store
04.2014 - Current
Homemaker
Self-employed
01.2003 - 08.2013
High School Diploma -
Tech High School