Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Darlene Orbaker

HOLLEY,NY

Summary

Linkedin: Darlene K Orbaker

PROFESSIONAL SUMMARY SKILLS: Leadership Development Certifications

  • Leadership and Organizational Development
  • Organizational Assessment and Needs Analysis
  • Human Resources
  • Corporate Training and Development
  • Global Leadership Development
  • Facilitation and TTT
  • Curriculum Design
  • Senior Leadership
  • Operational Management
  • Cross-Functional Leadership
  • Organizational Effectiveness
  • Net-New Program and Product Management
  • Situational Leadership
  • Strategic Type Indicator
  • DiSC
  • EQ
  • DDI - Development Dimensions International
  • Coaching; Leader Coach
  • Change Leadership
  • Yellow Belt - CPI Performance Management

Overview

11
years of professional experience

Work History

Amazon
Seattle, WA

Global Leadership Development/Alternate Talent
12.2021 - Current

Job overview

  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • Managed 4 individual projects simultaneously for product lifecycle development.
  • Monitored resource allocation, budget development and personnel recruitment for multiple Internship Program projects.
  • Coordinated technical training and personal development classes for interns.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated technical training and personal development sessions for all level leadership in Global AWS>
  • Analyzed effectiveness of training programs at all levels and recommended updates to BU owners; effectively upgraded all programs annually.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Selected and assigned instructors to conduct specific training programs.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Conducted training courses and prepared videos for long-term use.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.

Wayfair
Boston, MA

Sr. Mgr., Global Leadership Development & Coaching
03.2018 - Current

Job overview

  • Manage a talented team of Leadership Development Consultants supporting the service organization in North America (NA) and the European Union (EU)
  • Conduct Organizational needs analysis and identify leadership competency gaps
  • Strategize Leadership Development programs to meet the business needs for audiences ranging from Individual Contributors to Senior Leaders
  • Partner with Senior Leadership to maximize employee performance with effective training and development
  • Manage a complete suite of programs to ensure internal customer satisfaction while positively impacting our external Customer experience
  • Collaboratively partner with Senior Leadership from across the Organization to standardize Leadership Development content and resources globally
  • Participate in global projects to standardize processes across the network and create a centralized repository for global resources
  • Lead global initiatives creating efficiencies and cost savings positively impacting the organization
  • Strategize the Global Coaching Certification program impacting Standards, Compliance, and Policies
  • Stood up a Coach the Coach program that drove consistency and efficacy in Coaching Leaders at all levels
  • Implement structured processes to identify future leaders at all levels and develop key skills early in careers
  • Facilitated pinnacle executive leadership programs through variety of modalities, including in-person, virtual and blended settings.
  • Designated responsibility of training needs, policies and plans for communicating to diverse groups in clear and professional manner.
  • Consulted with clients, drawing on extensive knowledge of internal and external sales-related systems and processes

Paychex
West Henrietta, NY

Online Services and Business Intelligence Manager
02.2016 - 09.2017

Job overview

  • Managed Online Service Training Team; 11 cross-functional trainers and 5 training programs
  • Consolidated 5 training teams into one, standardized processes and cross-trained to support multiple functions
  • Drove technology efficiencies in the Training Team by introducing new software, gamification, and processes
  • Partnered with and supported additional functions outside the business
  • Managed Business Intelligence Team (BI): 1 Manager and 7 Business Intelligence Analysts reporting on 5 functions of the business
  • Conduct Quarterly Business Reviews with the functions' Directors and VPs
  • Transformed Report Analytics team into a Business Intelligence (BI)Team providing interpretive analytics, forecasting business trends, and recommending course of actions to business leaders
  • Built the BI Team through effective recruiting and ongoing professional development
  • Drove technology efficiencies in the BI Team by introducing new software, processes, and equipment
  • Standardized processes with the Corporate Office

Paychex Inc
Rochester, NY

Global Leadership Development, Manager/Senior Human Resources Executive - HRBP
03.2013 - 02.2016

Job overview

  • Conducted Organizational needs analysis to identify gaps in leadership skills and competencies
  • Designed, curated, and facilitated new manager, seasonal, refresher, and high potential training for all levels of leadership in the organization
  • Tracked and measured effectiveness of the programs against the Organization's goals and initiatives
  • Designed and facilitated customized training for boot camps, summits, and triage events
  • Participated in a Lean Six Sigma training earning a Yellow Belt
  • Lead a project that saved the Organization $48K annually
  • Hosted Certifications for EQ, Effective Communication, and Straight Talk
  • Participated in professional development events resulting in certifications in: Situational Leadership, Coaching, DDI, EQ, Starlight talk, MBTI, DiSC, Crucial Conversations, and Performance Calibration.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

The College At Brockport State University Of New York
Brockport, NY

Master of Science from Education and Spanish

University Overview

Genesee Community College

Associate of Science

University Overview

Skills

  • Data-driven decision-making
  • Business performance management
  • Influencing and negotiating
  • Cross-functional team leadership
  • Classroom management
  • On-site instruction
  • Schedule coordination
  • Cross-functional communication
  • Distance learning
  • Strategic thinker
  • Brand management
  • Human Resources
  • Training methods
  • Performance metrics
  • Motivational speaking
  • Course design
  • Issue and conflict resolution
  • Team development strategies
  • Team direction

Additional Information

Additional Information

Experienced, Agile, and Energetic turn-around leader impacting organizational culture, productivity, professional development and employee engagement. Drives global transformation, manages cross-cultural initiatives, and global program management. Leads top performing teams in diverse functions across multiple organizations. Manages a talented team of Leadership Development Consultants and Certified Coaches supporting the service organization in both North America and the European Union. Frequently conducting organizational needs analysis to identify gaps in leadership competency. Strategizing with internal partners and stakeholders to create roadmaps and project plans to meet the business needs for audiences ranging from Individual Contributors to Senior Managers Partner to maximize employee performance with effective training and development. I manage a complete suite of programs ensuring positive impact on Customer experience. Lead global initiatives with success in both geos and have created a centralized repository for global resources.

Timeline

Global Leadership Development/Alternate Talent
Amazon
12.2021 - Current
Sr. Mgr., Global Leadership Development & Coaching
Wayfair
03.2018 - Current
Online Services and Business Intelligence Manager
Paychex
02.2016 - 09.2017
Global Leadership Development, Manager/Senior Human Resources Executive - HRBP
Paychex Inc
03.2013 - 02.2016
The College At Brockport State University Of New York
Master of Science from Education and Spanish
Genesee Community College
Associate of Science

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Darlene Orbaker