Darlene Ortega
Bellflower,CA
Summary
Over all I am a Highly motivated employee with desire to take on new challenges . Strong work ethic, adaptability, and exceptional interpersonal skills are just some traits that help me be the best employee I can be. I only wish to further my education and experience that the city of Long Beach has to offer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swim Instructor
City Of Long Beach
Long Beach, CA
04.2017 - Current
- Explained and demonstrated fitness and conditioning techniques and movements.
- Monitored class participants for appropriate techniques to prevent injuries.
- Built and established lasting relationships using encouragement and personal support.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Lifeguard
City Of Long Beach
Long Beach, CA
04.2017 - Current
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Educated patrons about safe swimming practices through public announcements.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with orientation sessions for new lifeguards in training.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Server/ Front House
Urban Plates Restaurant
Long Beach, CA
01.2020 - 10.2021
- Prepared drinks according to standard recipes.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Mcdonalds Crew Member
McDonald's Fast Food Restaurant
Bellflower, CA
01.2016 - 02.2018
- Processed payments on cash register and counted back bills and change to patrons.
- Checked expiration dates on all products before serving them to customers.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Assisted management with inventory control and stock ordering.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Public Health/ Health Science
California State University Long Beach
Long Beach, CA05.2024
High School Diploma -
Wilson Classical High School
Long Beach, CA06.2018
Skills
- Water Safety Instruction
- Incident Reporting
- Class Instruction/ Child Supervision
- Staff Training
- Safety Management
- Teamwork and Collaboration
- Excel in Both Active Net and Microsoft Word
Certification
- ALL MY certification are up to date
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server/ Front House
Urban Plates Restaurant
01.2020 - 10.2021
Swim Instructor
City Of Long Beach
04.2017 - Current
Lifeguard
City Of Long Beach
04.2017 - Current
Mcdonalds Crew Member
McDonald's Fast Food Restaurant
01.2016 - 02.2018
Bachelor of Science - Public Health/ Health Science
California State University Long Beach
High School Diploma -
Wilson Classical High School