Darlene Ortiz

• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.
• Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
• Guiding the love of God and welcoming every individual to a new faith filled life.

• Opened and Conducted end-to-end business processes to maintain proficiency and profitability.
• Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
• Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
• Consulted with customers to assess needs and propose optimal solutions.
• Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
• Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
• Trained and motivated employees to perform daily business functions.
• Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
• Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Increased overall business efficiency by streamlining operational processes and implementing new technologies.
• Diversified business portfolio through strategic partnerships, acquisitions, and joint ventures.
• Ensured regulatory compliance by staying informed on industry and Colorado state standards maintaining accurate documentation for audits.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Provided the Home Health Care with the utmost dedication, professionalism and safety of my vulnerable clients.

• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
• Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
• Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Processed paperwork and hiring details for promotions and lateral position changes.
• Assisted in workforce planning efforts by analyzing staffing needs based on organizational goals and growth projections.
• Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
• Developed and monitored employee recognition programs.
• Developed and implemented onboarding and orientation programs for new employees.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Created and delivered HR training sessions to staff, managers and executives.
• Payroll

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
• Built relationships with vendors to manage orders and negotiate costs.

• Lead inner city youth as a snowboard instructor for 6 weeks of snowboarding lessons for both 2008/2009.

Set my heart out to help children who were less fortunate and didn't have money to purchase lessons or gear.

• Participate in core-value activities/discussions during the ride.

Arrive at the mountain and meet up with other Program Mentors and Instructors.

• Strap on a boards teaching safety, hit the slopes for snowboard lessons.
• Debrief the snow lesson and core value activities on the bus ride home.
• Provided confidence and guidance with high fives and smiles. Get stoked for next week!
• Core programs follow the sequential order of each of our 6-core values: respect, courage, patience, persistence, responsibility, and pride.