Darlene Pasquale
Aurora,CO
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention through continuous provision of top quality service. Strategically closing full sales lifecycles, across high-traffic retail environments. Seasoned Sales Professional knowledgeable about selling furniture and home-wares, offering and bringing years of seven customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
11.2023 - Current
- Picked, prepared and packed order items quickly to maintain demanding productivity goals.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Greeted customers and directed to requested products.
Sales Representative
Amart
08.2018 - Current
- Casual Sales Team Member
- Leading Sales Team member
- Daily operation of Point of Sales (POS)
- Delivered high level of assistance by locating products and checking store system for merchandise at other stores.
- Educated customers on promotions and products to enhance sales.
- Maintained organised, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Evaluated inventory and delivery needs, optimising strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Maximised business potential by providing excellent customer service and ensuring client retention.
- Proactively managed client correspondence and recorded all tracking and communications.
- Quoted prices, listed terms and included information in customer estimates.
- Addressed each customers' needs and wants to recommend suitable product options.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Grocer, Shop Assistant
Paterson Friendly IGA
08.2017 - 02.2018
- Casual position.
- Fruit and vegetable preparation and presentation, store display, product replenishment, cleaning, customer service, dairy and bakery display and replenishment.
- Supported current production needs by moving items between equipment, preparation and staging areas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Helped maintain efficiency by frequently stocking work supplies and goods.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Maintained high levels of accuracy and efficiency while completing daily tasks.
- Greeted customers entering store, offering assistance with all requirements.
- Completed projects and work assignments despite tight deadlines.
Business Owner
Ree & Me
01.2016 - 01.2018
- Business comprising of selling floral and candle arrangements, aprons and other home decor.
- Merchandise display and set up.
- Stock counting, book keeping and money handling.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Oversaw business budget planning and administration, accounting functions, and purchasing.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalise on emerging opportunities.
- Kept all building areas and equipment functional and well-organised to promote business performance.
Business Owner
Apron Love
01.2011 - 01.2013
- Retail sales of aprons and honey.
- Customer service, ordering products, merchandise display, stock counting, book keeping, money handling.
Quality Control Officer
Sanitarium Health Food Company
01.1995 - 01.1997
- Factory work initially on production lines then was promoted to Quality Control Officer for Loose Cereal Department.
- Responsibilities included all food and packaging production was up to health standards and that proper procedures carried out.
- Half hourly recording and testing of all production samples.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Sampled products for detailed analysis.
- Conducted tests to evaluate comprehensive quality of food products, noting results and marking or removing defective items.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Communicated with production team members about specific quality issues such as [Type] and [Type].
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Performed visual inspections and non-destructive tests where appropriate.
Education
High School Certificate -
Morisset High
NSW Australia1994
Cert IV Presenting Community Health Programs - Health
Lillydale Academy
NSW Australia12.2009
Skills
- Working with tight deadlines
- Accuracy and precision
- Customer satisfaction
- Flexible and motivated
Certification
Certificate IV in presenting community health programs.
Current First Aid Certificate
Current Hand Hygeine Certificate
Current Police Check
Timeline
Fulfillment Expert
Target
11.2023 - Current
Sales Representative
Amart
08.2018 - Current
Grocer, Shop Assistant
Paterson Friendly IGA
08.2017 - 02.2018
Business Owner
Ree & Me
01.2016 - 01.2018
Business Owner
Apron Love
01.2011 - 01.2013
Quality Control Officer
Sanitarium Health Food Company
01.1995 - 01.1997
High School Certificate -
Morisset High
Cert IV Presenting Community Health Programs - Health
Lillydale Academy