I am an expert in the Document Processing Unit with well over 20 years of experience with 15 of them being in a leadership role. I have coordinated workflow and staffing to consistently maintain high production levels. I have advanced Filenet and Datacap skills. I was also part of the implementation and training of the CARS program as a subject matter expert and was recently the subject matter expert on the Core 21 upgrade for CARS. At one point I have been the lead trainer on most of the jobs within the Document processing unit. I am always looking for ways to improve productivity, customer satisfaction while maintaining a well-organized and presentable work area at all time.
Maintained clean, organized, and professional office environment to support maximum productivity.
Customer Key Award - 2004, for Excellent Customer Service with the state employees along with outside vendors
Drive to Simplify - 2005, for developing and testing a plan on how to prepare incoming documents. This reduced the microfilming time by fifty percent.
Good Government Coin for Excellence - 2016, base on my positive attitude, leadership and integrity. ,