Darlene Payne

Demonstrated product features and benefits to potential customers.

• Gathered Costco customer feedback to improve sales strategies.
• Assisted in the preparation of promotional materials and displays.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Answered requests and concerns with friendly and knowledgeable service.

• Calibrated, tested and adjusted flowmeters to ensure accurate readings.
• Performed maintenance and repairs on a variety of process control instrumentation including transmitters, controllers, valves, switches, recorders and indicators.
• Inspected measuring devices for accuracy against established standards.
• Attended regular training sessions to stay up-to-date with current technologies related to instrumentation.
• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.

• Provided technical support to customers via telephone and email, resolving complex software and hardware issues.
• Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
• Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
• Created detailed documentation for all support related tasks including problem resolution steps and best practices.
• Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
• Provided training to end-users on the use of specific software applications or other IT related topics.
• Supervised and maintained positive working relationship with fellow staff and management.