Darlene Perry
Dennis,MA
Summary
As an Office Administrator and former Partner at APEX Communications, I helped to build a positive working environment and a satisfied customer base. I leveraged expertise in client relations to enhance client satisfaction and retention. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Account Manager
APEX Communications
01.2014 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Customer Support
APEX Communcations
2008 - Current
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer support, addressing concerns in a timely manner to maintain client satisfaction.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Collaborated with team members to provide seamless customer support, ensuring prompt assistance and accurate information.
Education
Simmons College
Boston1987
Skills
- Sold and implemented Unified Communication technology and provided customer support and consultancy to improve efficiencies at a large non-profit organization who supports the disabled community
- Responsiveness and the ability to communicate resolutions effectively are vital
- Teamwork and Collaboration are core values
- Positive Client Relations are always a goal
Timeline
Account Manager
APEX Communications
01.2014 - Current
Simmons College
Customer Support
APEX Communcations
2008 - Current
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