Darlene Roa
33 Skytop Gardens Apt. 18 Parlin,NJ
Summary
Cheerful Client Relations Director with background attracting new clients and retaining existing accounts. Built and nurtured relationships by pursuing opportunities, delivering information to key contacts, and maintaining regular communication. Collaborated with internal teams for smooth service.
Overview
6
6
years of professional experience
Work History
Director of Client Relations
The Jhon - Jhon Institute
Morganville, NJ
09.2018 - 04.2021
- Supported account team when qualifying, pursuing and closing opportunities.
- Presented contracts to clients, answered questions and obtained signatures.
- Generated leads and boosted brand through professional and personal networks.
- Influenced decision-makers in key areas within client organization to drive sales.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Oversaw business-wide changes to modernize procedures and organization.
- Supported and supervised team of 6 Client Relation professionals.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Reported income activity, interactions and results daily.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
Franchise Consultant
Find a business online
Parlin, NJ
02.2022 - 10.2022
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended and participated in scheduled departmental and company meetings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
Food Service Worker
Morrison Healthcare Food Services
Torrance, CA
08.2016 - 08.2018
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Education
Certified Practitioner in Permanent Cosmetics
The Jhon - Jhon Institute
Morganville, NJ09.2018
Associate of Arts - Culinary Arts
Los Angeles Harbor College
Wilmington, CA06.2013
Associate of Science - Electronics Engineering Technologies
I.T.T Technical Institute
Torrance, CA09.2000
Skills
- Consulting
- Staff Management
- Business planning
- Business administration
- Business Development
- Critical thinking
- Budgeting
- Team player
- Flexible & Adaptable
- Good telephone etiquette
- Compassion
- MS Office
- Troubleshooting
- Excellent work ethic
- Customer Experience
- Credit Card Transaction Processing
- Client Needs Assessment
- Client Relations Skills
- Effective Customer Communication
- Consultative Selling Techniques
- Customer Service Process Improvement
- Professional Relationships
- Inventory Control Processes
- Franchise Operations
- Customer Accounts Management
- Maintaining Clean Work Areas
- Inventory Accuracy
- Providing Guidance
- Closing Procedures
- Client Satisfaction
- Customer Needs Assessments
- Customer Inquiries
- Consulting
- Organizational Structuring
- Mathematical Calculation and Reasoning
- Desktops, Laptops and Mobile Devices
- Credit Terms Determination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The 3 C's of Life. Chances, Choices, Changes. You must take a Chance, to make a Choice, and Change your life.
Timeline
Franchise Consultant
Find a business online
02.2022 - 10.2022
Director of Client Relations
The Jhon - Jhon Institute
09.2018 - 04.2021
Food Service Worker
Morrison Healthcare Food Services
08.2016 - 08.2018
Certified Practitioner in Permanent Cosmetics
The Jhon - Jhon Institute
Associate of Arts - Culinary Arts
Los Angeles Harbor College
Associate of Science - Electronics Engineering Technologies
I.T.T Technical Institute
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