Darlene Rocha

Executed daily tasks such as mail processing, documentation filing and expense reports.

Conducted all employee onboarding, candidate background checks & health screenings.

Created contract agreements for employees and assisted human resources with payroll.

Covered phones for receptionist.

Responded to daily email queries and concerns.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered & directed main office phone calls and emails.
• Scheduled appointments, relayed important information and completed all tasks.
• Maintained clean reception area to promote positive, professional environment for clients.
• Oversee office inventory by submitting purchase orders restocking and organizing office supplies.
• Sort and distribute business correspondence to correct department or staff member.
• Coordinate travel arrangements/reservations by booking hotel rooms, car rentals and flights for staff.

• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Collected payments, issued receipts and updated accounts while maintaining business records by updating customer information.
• Organized files and facilitated faxed documents and reports.
• Catering and planning procurement for business lunches.
• Increased customer satisfaction by providing professional and courteous front desk support.