Darlene Rodriguez Castellanos
Bayonne,NJ
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Taveras Dental Care
Bronx , NY
11.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Scheduled and confirmed appointments for clients and staff.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer services department
EL SOCORRO TEAM
Santiago, Dominican Republic
11.2020 - 04.2022
- Company Overview: SOMOS Community Care NYC
- Support the customer service department.
- SOMOS Community Care NYC
Human resources department manager
Tactuk Construction Company
Santiago, Dominican Republic
01.2018 - 01.2020
- Align processes to meet objectives.
- Supervise all departments.
- Perform administrative tasks.
- Hiring, resignations and dismissals.
- Maintain pay plan and benefits program.
- Improve the work environment.
- Update policies.
- Maintain employee records.
- Reports or complaints from employees.
Human resources analyst
Swisher Dominicana
Santiago, Dominican Republic
07.2017 - 01.2018
- Support the recruitment and selection process.
- Report to the management and provide decision support.
Education
Human resources management -
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Santiago, Dominican Republic09.2019
Bachelor's Degree - Business Administration
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Santiago, Dominican Republic09.2018
Skills
- Adaptability
- Attention to detail
- Organization
- Extensive skills to work with computer platforms
- Customer service
- Payment processing
- Appointment scheduling
- Time management
- Communication skills
- Problem solving
- Administrative support
- Data confidentiality
Languages
Spanish
Full Professional
English
Professional
Timeline
Front Desk Receptionist
Taveras Dental Care
11.2023 - Current
Customer services department
EL SOCORRO TEAM
11.2020 - 04.2022
Human resources department manager
Tactuk Construction Company
01.2018 - 01.2020
Human resources analyst
Swisher Dominicana
07.2017 - 01.2018
Human resources management -
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Bachelor's Degree - Business Administration
Pontificia Universidad Católica Madre y Maestra (PUCMM)
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