Darlene Roman
Belleville,New Jersey
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Medical Office Assistant
Omega Medical Group
04.2022 - Current
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Provide prompt, polite and professional in-person and telephone customer service.
- Direct patients to exam rooms, fielded questions, perform testing and prepare for physician examinations.
- Update patient information and insurance details for accurate electronic medical records.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Prepare patient charts by gathering and organizing medical records ahead of appointments.
- Register patients and complete associated paperwork for accurate records.
- Gather forms and copy insurance cards to collect patient information for billing and insurance filing.
- Restock each medical room with adequate supply of medications and supplies in preparation for patients.
- Receive, recorde and file medical payments by check, cash, and credit card.
- Reconcile daily payments received.
- Perform various administrative tasks by filing, copying and faxing documents.
- Complete administrative patient intakes with case histories, insurance information and mandated forms.
Front Desk Receptionist
Smile N Shine Family Dentistry
03.2022 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments and meetings.
- Resolve customer issues quickly and notified doctor immediately when problems escalated.
- Answer multi-line phone system.
- Collect patient payments.
- Complete data entry and filing to keep records updated for easy retrieval.
Administrative Assistant
Novartis Pharmaceuticals
03.1995 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in electronic submissions to the FDA,
Administrative Assistant
Hoffmann-La Roche
09.1990 - 01.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
High School Diploma -
Newark Tech
Newark06.1991
Skills
- Medical Histories and Vital Statistics
- Mail Distribution
- Scheduling Tests and Procedures
- Computer Proficiency
- Schedule Management
- Appointment Coordination
- Patient Database Maintenance
- Pharmacy Correspondence
- Sterilizing Procedures
- Documentation and Recordkeeping
- Electronic Charting
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
Omega Medical Group
04.2022 - Current
Front Desk Receptionist
Smile N Shine Family Dentistry
03.2022 - Current
Administrative Assistant
Novartis Pharmaceuticals
03.1995 - 01.2011
Administrative Assistant
Hoffmann-La Roche
09.1990 - 01.1995
High School Diploma -
Newark Tech
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