Darlene Romero
Seaford,DE
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking skills, focused on giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
GameStop
Perth Amboy, NJ
10.2017 - 04.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to provide assistance and information on product features.
- Increased purchase amounts by cross-selling with similar products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
Interim Housekeeping Director/Supervisor
Courtyard by Marriott
Edison, NJ
01.2014 - 01.2016
- Cultivated and maintained relationships to promote a positive work culture.
- Hired and trained employees on operations and performance expectations.
- Partnered with staff to create professional development plans to support personal and business growth.
- Successfully improved employment turnover through creating incentive and training programs.
- Recommended corrective actions to conform to quality specifications.
- Guided and motivated staff to drive maximum performance.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Mixed water and detergents or acids to prepare cleaning solutions.
Education
Associate's - Nursing
EDP University of Puerto Rico Inc-San Sebastian
San Sebastian, Puerto Rico06.2017
Skills
- Department coordination
- Cleaning practices
- Staff Scheduling
- Customer service-focused
- Quality assurance and control
- Health and safety compliance
- Guest Relations
- Performance Improvements
- Customer Relationship Management
- Supplies inventory
- Hotel policies compliance
- OSHA Regulations Knowledge
- Hospitality background
- Maintenance Scheduling
- Performance monitoring
- Staff Management
- Policy Enforcement
- Inventory Control
- Attention to Detail
- Accurate Translation
- Confidential Information Protection
- Oral and Written Communication
- Service Oriented
- Spanish Fluency
- Data Entry
- Sorting and labeling
- Microsoft Office proficiency
- Word Processing
Languages
- English, Fluent
- Spanish, Fluent
Affiliations
- Creative
- Out of the box thinking
- Administer of a small crafting group (220 members)
- Instructor of various hand crafts
Languages
Spanish
Professional
Timeline
Sales Associate
GameStop
10.2017 - 04.2018
Interim Housekeeping Director/Supervisor
Courtyard by Marriott
01.2014 - 01.2016
Associate's - Nursing
EDP University of Puerto Rico Inc-San Sebastian