Darlene Farmer
Hot Springs,AR
Summary
Internet sales - Twenty Four years experience inclusive of social media.
Marketing - Continuous, ongoing and wide-ranging skill-set - marketing analysis and trend forecasting leading to the creation of successful marketing campaigns to attract individuals and businesses.
Sales - Proven ability to see sales opportunity and implement a successful strategy to capture multiple revenue streams.
Communication - Conveying information clearly and accurately in a professional manner is vitally important to personal & professional relationships and my adherence to that philosophy has forged an environment of trust and respect with my employees, customers and vendors.
Management - Effective time, project, fiscal and personnel management advanced the creation of varied internet product lines.
Caring and skilled advocate passionate about positively impacting programs and helping members by providing expert support. Familiar with multiple systems and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
24
24
years of professional experience
Work History
Membership Advocate
Samaritan Ministries International
09.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Initiated and maintained strong professional relationships with members, leading to high retention rates and referrals.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Managed accounts receivable and payable.
- Resolved customer complaints with empathy, resulting in increased loyalty and retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
President/CEO
ON THE HUNT 4 BARGAINS, LLC
01.2017 - 11.2024
- Started an online e-commerce business selling new & preloved clothes
- Crosslisting to three online online platforms
- Proficient in online selling platforms such as eBay, Mercari, Poshmark & Facebook as well as everything that goes with that...such as research, inventory, photography, shipping, customer service & listing
President/CEO
CREATIVE CARPET DESIGN, LLC
05.2005 - 01.2017
- Started a custom rug manufacturing company and developed a line of custom baby and children's rugs that became well known in the luxury juvenile product industry
- Extensive marketing through website, print campaigns, trade shows, and social media
- Built company to include 80 retailers in US and Canada
- Experience in wholesale, retail, business development, marketing, drop shipping, shipping, customer service, purchasing, research, trend spotting, problem solving, design, e-commerce, and extremely proficient in computer usage
Owner/Instructor
LEARNING FROM A PRO
09.2007 - 05.2009
- Taught classes on how to build successful online business that was offered through Arkansas Small Business
Owner
GIFT CONNECTION
01.2001 - 05.2005
- Started an e-commerce business that consisted of selling as seen on tv products, closeouts, and liquidations
- Did sales volume of $20,000-$40,000 per month
- Experience consisted of market research, customer service, organization, accounts receivable/payable, marketing, as well as mentoring new hires
Education
Some College (No Degree) -
Skills
- Accounts receivable/payable
- Creative and critical thinking
- Case management
- Written communication
- Member representation
- Analytical reasoning
- Data entry
- Computer proficiency
- Entrepreneurial personality
- Goal setting
- Strategic thinking
- Customer relations
Skillhighlights
Twenty One years experience including social media., Continuous, ongoing and wide-ranging skill-set - marketing analysis and trend forecasting leading to the creation of successful marketing campaigns to attract individuals and businesses., Proven ability to see sales opportunity and implement a successful strategy to capture multiple revenue streams., Conveying information clearly and accurately in a professional manner is vitally important to personal & professional relationships and my adherence to that philosophy has forged an environment of trust and respect with my employees, customers and vendors., Effective time, project, fiscal and personnel management advanced the creation of varied internet product lines.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Membership Advocate - Samaritan Ministries International
09.2024 - Current
President/CEO - ON THE HUNT 4 BARGAINS, LLC
01.2017 - 11.2024
Owner/Instructor - LEARNING FROM A PRO
09.2007 - 05.2009
President/CEO - CREATIVE CARPET DESIGN, LLC
05.2005 - 01.2017
Owner - GIFT CONNECTION
01.2001 - 05.2005
National Park College - Some College (No Degree),
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