Darlene Santana
Virginia Beach,VA
Summary
Dedicated leader proficient in organizing schedules and customer satisfaction at Jater Inc., CertaPro Painters. Excelled in problem-solving and team leadership, achieving significant improvements in performance outcomes and service delivery. Skilled in operations management and staff training, adept at fostering relationships with employees, vendors and customers alike. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations-manager
Jater Inc., CertaPro Painters
01.2020 - Current
- Supervised operations staff of 12 painting crews and sales team and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Day by Day House Cleaning
Self-employeed
06.2015 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with 26 customers and suppliers through account development.
Education
Some College (No Degree) - Accounting Technology And Bookkeeping
University of Phoenix
OnlineSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Staff Management
- Staff Training
Timeline
Operations-manager
Jater Inc., CertaPro Painters
01.2020 - Current
Day by Day House Cleaning
Self-employeed
06.2015 - 11.2019
Some College (No Degree) - Accounting Technology And Bookkeeping
University of Phoenix
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