Overview
Work History
Education
Skills
Timeline
Generic

Darlene Saunders

Elizabeth City,NC

Overview

32
32
years of professional experience

Work History

Cleaner

Brindley Beach Realtor
04.2014 - 09.2018
  • Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
  • Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.

Assistant Manager

Village Realty
05.2014 - 05.2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cleaning duties ie. mopping, vacuuming, dusting, sweeping, making beds, cleaning patio doors/windows, cleaning bathrooms; kitchen mirrors; linens; setting up linens and cleaning supplies

Cashier

Captain D's
03.1997 - 10.1999
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Roses Express
08.1995 - 09.1998
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Payroll Specialist

Chase Manhattan Bank
11.1990 - 02.1995
  • Developed and implemented payroll procedures to streamline workflow.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.

Supervisor of Purchasing Department

NYNEX Material Enterprises
06.1986 - 09.1990
  • Frequently inspected production area to verify proper equipment operation.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supervised twelve employees
  • Made sure that ground cables were shipped and handled properly; logging duties; worked with company vendors
  • Computer Analyst
  • Facilitated precedential meetings

Education

Associate of Science - Medical Office Administration

College of The Albemarle
Elizabeth City, NC
03.2012

Skills

  • Team Collaboration
  • Sweeping and Mopping
  • Minor Mechanical Repair
  • Power Equipment Operation

Timeline

Assistant Manager

Village Realty
05.2014 - 05.2018

Cleaner

Brindley Beach Realtor
04.2014 - 09.2018

Cashier

Captain D's
03.1997 - 10.1999

Customer Service Representative

Roses Express
08.1995 - 09.1998

Payroll Specialist

Chase Manhattan Bank
11.1990 - 02.1995

Supervisor of Purchasing Department

NYNEX Material Enterprises
06.1986 - 09.1990

Associate of Science - Medical Office Administration

College of The Albemarle

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Darlene Saunders