Carly Schoeneberg
Barnegat,NJ
Summary
Proactive and customer-focused, with a track record of enhancing guest satisfaction at Salt at LBI Hotel through effective multitasking and exceptional service. Skilled in safe food handling and fostering positive guest engagement, I consistently improved seating availability and reduced wait times, contributing to a supportive team environment and efficient operations.
Overview
3
3
years of professional experience
Work History
Hostess
Salt at LBI Hotel
06.2023 - Current
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Busser
Salt at Hotel LBI
06.2023 - Current
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Supported team members with additional tasks, promoting a positive work environment.
Deli Clerk
Luigis Deli and Meat Market
07.2021 - Current
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
Cashier
Luigis Deli And Meat Market
06.2021 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Business
Barnegat High School
Barnegat, NJ06-2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Guest Engagement
- Safe Food Handling
Timeline
Hostess
Salt at LBI Hotel
06.2023 - Current
Busser
Salt at Hotel LBI
06.2023 - Current
Deli Clerk
Luigis Deli and Meat Market
07.2021 - Current
Cashier
Luigis Deli And Meat Market
06.2021 - Current
Business
Barnegat High School
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