Darlene SHIBLEY
Minneapolis,MN
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-oriented sales professional with 100 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Hardworking and reliable customer Service with strong ability in Muliti Task. Offering [Quality Control] and [Maitaining Company Guide Lines and Procedures]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Property Caretaker
Halverson and Blaiser Group
Bloomington, MN
10.2018 - 04.2024
- Assisted with cleaning common areas as required by company policy.
- Assisted with move-in and move-out procedures for tenants.
- Ensured proper maintenance and upkeep of the property grounds, including lawn care, landscaping, and snow removal.
- Operated machinery such as lawnmowers, blowers, and snowplows when needed.
- Conducted routine inspection and cleaning of property and common areas to maintain strict health and safety standards.
- Removed waste paper and other trash from premises to designated disposal area.
- Shoveled snow from walks and driveways, spreading salt on icy spots.
- Cleaned windows, glass partitions and mirrors with surface cleaners and squeegees.
- Raked leaves during fall season to maintain curb appeal of properties.
- Completed inventory of supplies and materials to order items in low stock.
- Maintained landscaped area by picking up trash, removing debris and contacting landscaping team to address issues.
- Managed waste disposal and recycling in accordance with local regulations.
- Maintained cleanliness and orderliness of assigned areas, including sweeping, mopping, and dusting.
- Conducted regular inspections of the property to ensure safety and compliance with standards.
- Ensured security of buildings by locking doors, closing windows, and setting alarm systems.
- Cleaned interior and exterior of windows.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
- Kept business entrances clean, tidy and professional in appearance.
Assistant Community Property Manager
Halverson and Blaiser Group
Bloomington, MN.
10.2018 - 04.2024
- Coordinated tenant move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner.
- Responded promptly to resident inquiries or complaints regarding maintenance issues or lease violations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Met with prospective tenants to show property and assess applications or sign leases.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Enforced rental policies such as late fees and eviction notices when necessary.
Sales Representative
SatCom Marketing
Brook Park, MN
05.2009 - 10.2014
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Developed key customer relationships to increase sales
- Listened to customer needs to identify and recommend best products and services
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Lead
SatCom Marketing
Brook Park, MN
05.2009 - 10.2014
- Trained and developed new team members to improve product knowledge and selling abilities
- Organized sales floor to keep products and displays presentable and in sellable condition
- Led sales team to consistently deliver customer service, generating maximum sales potential
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Sales Trainer
SatCom Marketing
Brooklyn Park, MN
05.2009 - 10.2014
- Recruited, trained and mentored sales team members, offering continuous support for professional development
- Explained goals and expectations required of trainees
- Monitored, evaluated and recorded training activities or program effectiveness
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Quality Assurance Analyst
SatCom Marketing
Brooklyn Park, MN
05.2009 - 10.2014
- Identified quality problems and recommended solutions
- Analyzed issues and recommended corrective actions to improve final results
- Worked with team members to create efficient workflows, resulting in high productivity
- Used quality monitoring system to compile and track individual and team performance.
Customer Service Representative
SatCom Marketing
Brooklyn Park, MN
05.2009 - 10.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Educated customers on special pricing opportunities and company offerings
- Upheld quality control policies and procedures to increase customer satisfaction
- Used proven techniques to de-escalate angry customers during telephone interactions
- Mentored new employees on procedures and policies to maximize team performance.
Collections Representative
Viking Magazine
Bloomiongton, MN
11.2008 - 05.2009
- Reasoned with customers and attempted to negotiate full balance payments
- Received payment and posted to appropriate customer accounts
- Processed payments over phone and set up recurring drafts
- Advised debtors on payment options and set up payment plans
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Recorded and updated customer personal accounts with accurate contact information
- Recorded information about customers' financial status and collections status efforts
- Handled irate customers smoothly to achieve performance targets
- Met demands of busy collections group by performing high volume of daily calls
- Handled contracts and payments on accounts
- Managed approximately 100 inbound and outbound calls daily.
Education
Some College (No Degree) -
Phoenix Unveristy
Skills
- On-Site Product Demonstrations
- Territory Sales
- Inside and Outside Sales
- Product Management and Pricing
- Cleaning proficiency
- Organizational abilities
- Security management
- Housekeeping support
- Personal Care
- Rug shampooing
- Furniture Moving
- Stainless Steel Polishing
- Snow Removal
- Leaf blowing
- Carpet Steaming and Shampooing
- Adaptable and Flexible
- Reliability
- Attention to Detail
- Self Motivation
- Communication and Interpersonal Skills
- OSHA Compliance
- Active Listening
- Flexible Schedule
- Decision-Making
- Professionalism
- New Employee Training
- Sweeping and Mopping
- Time management abilities
- Interpersonal Communication
- Trash Collection
- Hand and Power Tool Operation
- Written Communication
- Teamwork and Collaboration
- Multitasking
- Strong Work Ethic
- Productivity and Time Management
- Effective Communication
- Administrative Support
- Lawn Mowing
- Laundry Management
- Restroom Servicing
- Disease Prevention
- Patient assistance
- Safety awareness
- Emotional Support
- Pest Control
- Mobility support
- Event Setup
- Damage Prevention
- Painting and Plastering
- Adaptability
leasing Agent
- I have some leasing skills as well as knowledge of Knoxs and Yardi
Timeline
Property Caretaker
Halverson and Blaiser Group
10.2018 - 04.2024
Assistant Community Property Manager
Halverson and Blaiser Group
10.2018 - 04.2024
Sales Representative
SatCom Marketing
05.2009 - 10.2014
Sales Lead
SatCom Marketing
05.2009 - 10.2014
Sales Trainer
SatCom Marketing
05.2009 - 10.2014
Quality Assurance Analyst
SatCom Marketing
05.2009 - 10.2014
Customer Service Representative
SatCom Marketing
05.2009 - 10.2014
Collections Representative
Viking Magazine
11.2008 - 05.2009
Some College (No Degree) -
Phoenix Unveristy
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