Darlene Suazo
Jacksonville,Florida
Summary
Experienced Manager with a proven track record in coordinating operations to meet organizational objectives. Skilled in strategic planning and inventory management, driving efficiency and effectiveness. Focused on fostering innovation and leadership to enhance overall performance.
Overview
35
35
years of professional experience
Work History
Legal Videographer
Legal Video Services
09.2022 - Current
- Independent Contractor (1099) providing in-person, hybrid, and remote legal videography services for a variety of clientele.
- I record Depositions, Hearings, Trials, Day in the Life, Property Damage/Wreckage inspections and Medical Examinations.
Legal Videographer
US Legal Support
10.2018 - 09.2022
- Company Overview: Third party all-inclusive litigation support partner that provides Court Reporting, Translation Services and Legal Videography for depositions, hearings, trials and medical examinations.
- Delivery of high-quality legal videography services for over 3000+ in-person and remote assignments.
- I record Depositions, Hearings, Trials, Day in the Life, Property Damage/Wreckage inspections and Medical Examinations.
- Enhanced client satisfaction through proactive technical support and personalized follow-up on video recording platforms.
- Sync videos to transcript, format and edit as needed to meet client’s request.
- Provide tech support for clients at trials displaying exhibits, playbacks and media support.
- Third party all-inclusive litigation support partner that provides Court Reporting, Translation Services and Legal Videography for depositions, hearings, trials and medical examinations.
Resource Analyst / Coordinator
US Legal Support
07.2016 - 10.2018
- Company Overview: Third party all-inclusive litigation support partner that provides Court Reporting, Translation Services and Legal Videography for depositions, hearings, trials and medical examinations.
- Confirmed clients request for coverage and assigned court reporters and videographers to job assignments, as well as handled cancellations of jobs.
- Maintained database and coordinated with internal teams/service partners to respond to client needs quickly and effectively.
- Lead and developed office staff/service partners to meet performance standards to deliver superior client experience.
- Assumed Office Manager’s performance duties and responsibilities, when out of the office and on personal leave.
- Third party all-inclusive litigation support partner that provides Court Reporting, Translation Services and Legal Videography for depositions, hearings, trials and medical examinations.
Office Manager/Owner
Massage Zone/Express
05.2003 - 02.2015
- Provide a variety of therapeutic services to clients with a high priority focus on Corporate Programs.
- Coordinated on-site Corporate Events providing services and educational training to employees (i.e. Ergonomic consultations).
- Interviewed and on-board new employees.
- Scheduled appointments, processed payments, documented and maintained client charts.
- Designed Marketing/Promotional material and maintained company website and social media platforms.
- Extensive face-to-face customer contact promoting services and products.
- Prepared invoices/billing statements for corporate accounts.
- Perform daily AP processing.
Division Manager
Omni-Serve
01.1999 - 04.2003
- Company Overview: Outsourcing service for the Banking/Financial Mortgage industry. Services provided via Electronic Data Interchange for Title work, Home Appraisals and Inspections.
- Managed 3 Supervisors that oversaw teams that produced and completed work requirements.
- Provided overall direction, coordination, evaluation, and development of departmental staff.
- Identify system issues and enhancements and suggest recommendations for streamline changes.
- Developed process/workflow scenarios for system testing and input design.
- Effectively controlled cost and developed operating budgets.
- Traveled extensively with Sales Team to provide analysis of new potential client’s workflow and process to determine how client could benefit from product and services.
- Outsourcing service for the Banking/Financial Mortgage industry. Services provided via Electronic Data Interchange for Title work, Home Appraisals and Inspections.
Tracking Services Manager
Claims Administration Corporation
01.1996 - 01.1999
- Company Overview: Outsourcing service for National Postal Mail Handler’s Association, USPS, medical claims processing of UB92’s and HCFA 1500 medical claim forms.
- Managed Document Processing, Customer Service, Data Entry, and Quality Control units.
- Supervised and coached team of 40 Customer Service Representatives.
- Prepared, maintained and communicated client statistical tracking data.
- Ensured processing of insurance data within established timeframe, production and quality standards.
- Created and revised systems and procedures by analyzing operating practices.
- Maintained Recordkeeping systems and forms of control for budgetary/personnel requirements.
- Outsourcing service for National Postal Mail Handler’s Association, USPS, medical claims processing of UB92’s and HCFA 1500 medical claim forms.
Tracking Services Manager
American Sterling
02.1991 - 10.1995
- Company Overview: Outsourcing service for Mortgage/Banking industry that provided forced place coverage and products to protect and prevent losses for each client’s mortgage and installment loan portfolios.
- Established, implemented and maintained job standards and performance measures to ensure knowledgeable and highly motivated staff.
- Conducted staff evaluations, reviewed proposed merit increases and recommended promotions.
- Developed and administered annual operating budgets and maintained operations within budget authorization levels.
- Established strategic goals by gathering pertinent business, financial, service and operations information.
- Identified and evaluated trends and options, as well as defined objectives and evaluated outcomes.
- Outsourcing service for Mortgage/Banking industry that provided forced place coverage and products to protect and prevent losses for each client’s mortgage and installment loan portfolios.
Education
Certification/Licensure in Therapeutic Studies - Therapeutic Studies
Heritage Institute
Jacksonville05.2003
Skills
- Video recording and media management
- Technical support and troubleshooting
- Equipment setup and post-production
- Video synchronization with transcripts
- Legal videography
- Client relationship management
- Effective communication skills
- Time management strategies
- Quality assurance processes
- Project and performance management
- Operations management
Timeline
Legal Videographer
Legal Video Services
09.2022 - Current
Legal Videographer
US Legal Support
10.2018 - 09.2022
Resource Analyst / Coordinator
US Legal Support
07.2016 - 10.2018
Office Manager/Owner
Massage Zone/Express
05.2003 - 02.2015
Division Manager
Omni-Serve
01.1999 - 04.2003
Tracking Services Manager
Claims Administration Corporation
01.1996 - 01.1999
Tracking Services Manager
American Sterling
02.1991 - 10.1995
Certification/Licensure in Therapeutic Studies - Therapeutic Studies
Heritage Institute
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