Darlene Swindler
Euless,TX
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
10
10
years of professional experience
Work History
Store Manager
Southern Tide
Southlake, TX
10.2023 - 03.2024
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Area/Store Manager District Trainer
Soft Surroundings
Southlake, TX
04.2016 - 10.2023
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Managed $5m operation by coordinating all supervisory responsibilities, including forecasting, inventory control, events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
General Manager
Buckle
Houston, TX
03.2014 - 04.2016
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Business
San Diego State University
San Diego, CASkills
- Area Management
- Relationship Building
- Networking Events
- Detail-Oriented
- Team Recruiting and Onboarding
- Problem Solving
- Staff Training and Development
- Operating Procedures and Policies
- Problem-Solving
- Time Management
- Sales Minded
- Brand Development
- Operations Management
- Sales Targeting
Timeline
Store Manager
Southern Tide
10.2023 - 03.2024
Area/Store Manager District Trainer
Soft Surroundings
04.2016 - 10.2023
General Manager
Buckle
03.2014 - 04.2016
Business
San Diego State University
Similar Profiles
Catherine KraftCatherine Kraft
Retail Worker at Southern TideRetail Worker at Southern Tide
Jason BednorzJason Bednorz
Territory Sales Representative at Southern TideTerritory Sales Representative at Southern Tide
Kaitlin SteffenKaitlin Steffen
Design Manager at Southern TideDesign Manager at Southern Tide